Hybrid Parking & Permits Admin Assistant

Royal Borough of Windsor and Maidenhead; Taplow; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

32 days annual leave

Hybrid working pattern

Local Government Pension scheme with 3

life cover

Free employee parking

Give As You Earn

Instant Reward Scheme

Employee Assistance Programme

Discounts with retailers

Job summary

The Royal Borough of Windsor and Maidenhead is seeking a motivated Support Services Assistant for the Parking & Enforcement Team in Maidenhead. This full-time, permanent role offers hybrid working after initial training and a focus on accurate administrative support across parking administration, PCN processing and financial tasks.

You will provide high-quality customer service, maintain records, produce reports and work with residents, councillors and contractors to improve service delivery

Qualifications

• Experience in administrative or customer-focused environments.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to manage competing priorities.
• Good IT skills, including Microsoft Office.
• Ability to work independently while contributing to a team.
• Willingness to learn new systems and develop specialist knowledge.
• Positive and flexible approach with commitment to customer service.

Responsibilities

• Process parking permits, Blue Badges, suspensions, dispensations and related applications.
• Support Penalty Charge Notices processing, customer enquiries and correspondence.
• Assist with income reconciliation, invoicing, purchase orders and other financial tasks.
• Produce reports, statistics and performance information to support service delivery.
• Collaborate with residents, councillors, colleagues and contractors to deliver excellent customer experience.

Skills

Administrative experience

Customer service

Written and verbal communication

Attention to detail

IT skills - Microsoft Office

Independent working

Tools

Microsoft Office

Job description

The Royal Borough of Windsor and Maidenhead is seeking a motivated Support Services Assistant for the Parking & Enforcement Team in Maidenhead. This full-time, permanent role offers hybrid working after initial training and a focus on accurate administrative support across parking administration, PCN processing and financial tasks.

You will provide high-quality customer service, maintain records, produce reports and work with residents, councillors and contractors to improve service delivery