Parking & Enforcement Support Specialist

Kirklees Metropolitan Council; Thatcham; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

32 days annual leave

Hybrid working pattern

Local Government Pension scheme with 3

Free employee parking nearby

Job summary

The Royal Borough of Windsor and Maidenhead invites applications for a Support Services Assistant in the Parking & Enforcement Team. This full-time, permanent role is based in Maidenhead with hybrid working after training. You will provide administrative and operational support across parking functions, with training provided.

We are looking for organised, proactive individuals with good IT and communication skills, able to handle customer enquiries and assist with financial admin and reporting.

Qualifications

• Experience working in an administrative or customer-focused environment.
• Excellent written and verbal communication skills.
• Strong attention to detail and the ability to manage competing priorities.
• Good IT skills, including experience using Microsoft Office applications.
• The ability to work independently while contributing positively as part of a team.
• A willingness to learn new systems, develop specialist knowledge and support service improvements.
• A positive and flexible approach, with a commitment to delivering excellent customer service.

Responsibilities

• Processing parking permits, Blue Badges, parking suspensions, dispensations and other parking-related applications.
• Supporting the administration of Penalty Charge Notices, customer enquiries and correspondence.
• Assisting with income reconciliation, invoicing, purchase orders and other financial administration activities.
• Producing reports, statistics and performance information to support service delivery and decision-making.
• Working closely with residents, councillors, colleagues, contractors and other stakeholders to provide an excellent customer experience.

Skills

Administrative experience

Customer service

Communication skills

Attention to detail

Microsoft Office

Teamwork

Flexibility

Willingness to learn

Tools

Microsoft Office

Job description

The Royal Borough of Windsor and Maidenhead invites applications for a Support Services Assistant in the Parking & Enforcement Team. This full-time, permanent role is based in Maidenhead with hybrid working after training. You will provide administrative and operational support across parking functions, with training provided.

We are looking for organised, proactive individuals with good IT and communication skills, able to handle customer enquiries and assist with financial admin and reporting.