Support Services Assistant

The Royal Borough of Windsor & Maidenhead; Thatcham; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

32 days annual leave

Hybrid working pattern

LGPS with life cover

Free employee parking

Give As You Earn

Instant Reward Scheme

Employee Assistance Programme

Discounts with retailers

Job summary

The Royal Borough of Windsor and Maidenhead is seeking a Support Services Assistant to join the Parking & Enforcement Team in Maidenhead. This full-time, permanent role blends office-based work with hybrid arrangements after training, and offers exposure to permit administration, Penalty Charge Notice processing, and financial tasks.

Reporting to the Parking Team Leader, you will help deliver accurate, efficient services in line with legislation and council procedures, while delivering strong

Qualifications

• Experience in administrative or customer-facing environments.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to manage competing priorities.
• Good IT skills and familiarity with Microsoft Office applications.
• Ability to work independently while contributing as part of a team.
• Willingness to learn new systems and support service improvements.

Responsibilities

• Process parking permits, Blue Badges, suspensions, dispensations and related applications.
• Support administration of Penalty Charge Notices, customer enquiries and correspondence.
• Assist with income reconciliation, invoicing, purchase orders and other financial administration.
• Produce reports, statistics and performance information to support service delivery.
• Collaborate with residents, councillors, colleagues and contractors to deliver excellent customer experiences.

Skills

Administration

Customer service

Communication

Attention to detail

IT skills

Teamwork

Learning mindset

Flexibility

Tools

Microsoft Office

Job description

We have an exciting opportunity for a Support Services Assistant to join us!

This is a full-time, permanent role within the Parking & Enforcement Team, based in Maidenhead with a salary of £25,706 - 27,306 per annum. The role is primarily office-based during training, with hybrid working available thereafter subject to operational requirements.

Aboutus

The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community.RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.

Given our Royal connections, the eyes of the world are often on us and we continue to rise to the challenge.

This is an excellent opportunity to join our Parking & Enforcement Team and develop specialist knowledge across a wide range of parking and enforcement services.

The role

As a Support Services Assistant, you will provide essential administrative and operational support across a variety of parking and enforcement functions. Reporting to the Parking Team Leader, you will help ensure services are delivered accurately, efficiently and in accordance with legislation, regulations and council procedures.

This varied role offers the opportunity to gain experience across permit administration, Penalty Charge Notice processing, financial administration, customer enquiries and performance reporting. Full training will be provided, making this an excellent opportunity for someone who is keen to learn, develop new skills and build a career within local government.

Your role will involve:

• Processing parking permits, Blue Badges, parking suspensions, dispensations and other parking-related applications.
• Supporting the administration of Penalty Charge Notices, customer enquiries and correspondence.
• Assisting with income reconciliation, invoicing, purchase orders and other financial administration activities.
• Producing reports, statistics and performance information to support service delivery and decision-making.
• Working closely with residents, councillors, colleagues, contractors and other stakeholders to provide an excellent customer experience.

What we are looking for

We are looking for someone who is organised, proactive and takes pride in delivering high-quality work.

You will ideally have:

• Experience working in an administrative or customer-focused environment.
• Excellent written and verbal communication skills.
• Strong attention to detail and the ability to manage competing priorities.
• Good IT skills, including experience using Microsoft Office applications.
• The ability to work independently while contributing positively as part of a team.
• A willingness to learn new systems, develop specialist knowledge and support service improvements.
• A positive and flexible approach, with a commitment to delivering excellent customer service.

Previous experience of parking administration, Penalty Charge Notice processing, Blue Badge administration or financial systems would be advantageous but is not essential, as training will be provided.

What we offer

• 32 daysannual leave
• Flexible working including a hybrid working pattern for a better work-life balance.
• Generous Local Government Pension scheme includeslife cover(3times of annual salary);and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
• Free employee parking close to the offices.
• Give As You Earn scheme.
• Instant Reward Scheme torecognise and rewardinnovativeachievement.
• Employee AssistanceProgramme providing counselling,advice and information.
• Access to discounts and deals withhundreds ofretailers, includingdiscounted gym memberships and travel deals.

RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspectsof its operations.As an equal opportunities' employer, we encourage applications from allas we believe diverse talent makes us stronger.

If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum

For an informal discussion about the role, please contact Damian Niklas, Parking Team Leader, on01628 796601or email [e-mail].