Support Services Administrator

Methodist Home For the Aging Corporation; East Midlands; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid working 2/3 days per week inDer

Job summary

MHA in Derby seeks a Support Services Administrator on a 12-month fixed-term contract. The role combines office and home working, with an initial 4 weeks full-time in the office to train.

You will be the main contact for the Property Team, handling queries about repairs, servicing, and purchase orders across all homes and schemes, and you will ensure all compliance paperwork is in order.

Qualifications

• Experience in property or customer services is required.
• Confident resolving queries by telephone and email.
• Organised, methodical, with excellent attention to detail and computer literacy.

Responsibilities

• Be the main contact for the Property Team and handle calls and emails on estates queries (repairs, servicing, purchase orders).
• Ensure compliance paperwork for homes and schemes is complete and up to date.
• Support hybrid working model with office-based training period and flexible home/office安排.

Skills

Customer service

Telephone support

Email communication

Attention to detail

Organisation

Computer literacy

Job description

(Fixed Term) Support Services Administrator (Hybrid Working) based in Derby

Job Reference

REQ028991

Date posted

18 September 2026

Closing date

2 October 2026

Location

Derby, DE1 2EQ

Support Services Administrator (Hybrid Working) based in Derby

Salary - £26,312 per annum - 37 hours per week

Hybrid working 2/3 days per week in Derby

Fixed Term - 12 months - To meet business needs and increased workload

The role of Support Services Administrator is an exciting, varied and busy role – You will be the main point of contact for our Property Team, and will receive calls and emails to provide support on a variety of Estates-related queries such as repairs, servicing and purchase orders for all of the homes and schemes in your area. You will also be responsible for ensuring all of the compliance paperwork for your homes and schemes is in order.

The office is based in Derby, and the team works flexibly under a hybrid model both in the office and at home. For the first 4 weeks of the role, you will be 100% office-based to aid with training.

Who we’re looking for:

We are looking for someone who has experience in property or customer services. Confident in effectively resolving queries over the telephone and by email. Someone organised, methodical, with great attention to detail and computer literate.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed, the role may close early.

Recruitment agencies: please note, MHA do not accept unsolicited CVs from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CVs from agencies that have been appointed and briefed by MHA’s Recruitment Team.

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer, we have been awarded level 2 under the Disability Confident Scheme. Click here to read more about this.

Equality, diversity and inclusion

More about our EDI commitments

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