Accounts Receivable Assistant (Fixed Term) based in Derby

MHA; East Midlands; Hybrid; GBP 28,000 - 29,000; Full time

Job summary

MHA in Derby is seeking an Accounts Receivable Assistant on a two-year fixed-term contract to support day-to-day billing and ledgers during a period of finance transformation.

You will issue quarterly statements, handle complex queries with residents and internal staff, assist with cash allocation, direct debit administration, invoicing, and refunds, while delivering excellent customer service in line with our values.

Qualifications

• Attention to detail and strong administrative skills.
• Ability to handle complex queries with empathy and professionalism.
• Capacity to work both independently and within a collaborative finance team.

Responsibilities

• Issue quarterly statements to residents and leaseholders.
• Respond to and resolve complex queries from residents and staff.
• Assist with cash allocation and payment reconciliation.
• Manage Direct Debit administration.
• Raise invoices and credit notes as needed.
• Process refunds in line with policy.
• Prepare and distribute annual fee review letters.
• Oversee end-to-end administration of resident journey, e.g. setting up tenancy agreements.

Skills

Detail oriented

Customer service

Communication skills

Self-motivated

Teamwork

Tools

Microsoft Excel

Outlook

Word

Job description

Accounts Receivable Assistant (Fixed Term) based in Derby

Accounts Receivable Assistant (Fixed Term) based in Derby

2 year FTC- Full Time - 37 hours

£27,976 per annum rising to £28,600 after a successful probation period

Hybrid Minimum Two Days in the office

Are you detail driven, process focused, and ready to make a real impact in a supportive finance team? MHA is looking for an Accounts Receivable Assistant to join us on a two-year fixed term contract, supporting the day-to-day operations while we undergo an exciting period of finance transformation.

This role has been created to provide essential support to the Accounts Receivable Team, allowing senior colleagues to focus on our new system implementation. Whilst this role isn’t directly involved in the project, it is a key part of ensuring operational stability and continuity through change.

You will work closely with the immediate team and wider business to manage our resident ledgers and billing process. In this varied role you will act as a key point of contact for residents and internal staff providing excellent customer service, alongside handling complex queries with empathy and in line with our MHA Values.

You will be joining a supportive, collaborative environment where contributions will help maintain operational excellence during a period of change.

What you will be doing

• Issuing quarterly statements to residents and leaseholder
• Responding to and resolving complex queries
• Assist with cash allocation and payment reconciliation.
• Direct Debit Administration
• Raise invoice and credit notes where appropriate
• Action refunds, in line with policy
• Assist with preparation and distribution of annual fee review letters.
• Carry out the end-to-end administration of the resident journey i.e. setting up a new tenancy agreement
• Strong attention to detail and excellent administrative skills
• Good communication skills both written and verbal.
• Microsoft proficiency, particularly excel, outlook and word
• Experience of liaising with multiple stakeholders such as residents, families and internal colleagues
• Collaborative approach and a positive attitude towards continuous improvement
• Self-motivated with the ability to work independently and collaboratively as part of a team.

Equality, diversity and inclusion

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.