Technician. Damp, Mould and Condensation

Derby City Council; Greater London; On-site; GBP 18,000 - 23,000; Full time

Job summary

Derby Homes is seeking a customer-focused individual for a permanent, full-time role at London Road, Derby. You will help customers understand and resolve damp, mould and condensation issues while delivering excellent service.

You will need strong communication, teamwork, and the ability to use your own initiative. The role includes moving heavy items and offers 37 hours per week in a supportive Derby Homes environment.

Qualifications

• Role involves working in a customer-facing environment.
• Understanding of damp, mould and condensation issues is desirable.
• Strong communication and teamwork skills are essential.
• Ability to use initiative and resolve customer issues.
• No specific social housing experience required, housing knowledge is beneficial.

Responsibilities

• Provide advice to customers on damp-related issues and assist in resolving them.
• Deliver excellent customer service and support to tenants.
• Move heavy items following training as required.

Skills

Customer service

Communication

Teamwork

Problem solving

Empathy

Job description

Organisation:

Derby Homes

Hours:

37 hours per week

Contract type:

Permanent

Location:

London Road

Derby Homes are an organisation owned by Derby City Council, we manage and maintain approximately 12,500 properties in Derby, employing over 600 members of staff. The diverse workforce covers office based and mobile workers including housing management teams, specialist support workers and a repairs and maintenance team.

If you are a 'can-do' person, who is passionate about delivering excellent customer service you might well be the person we are looking for. You will need good communication skills, be able to take control of situations and resolve problems, be enthusiastic, friendly and be able to work well in a team.

This role would suit someone working in a customer facing role with transferrable skills. The role requires an understanding of the causes of damp, mould and condensation. You will also be required to give advice to our customers and assist in treating the issue. You don't need experience working in social housing, but a knowledge of current housing issues and housing legislation would be beneficial.

As a member of the Derby Homes Team, you will need to be:

• Understanding of Health and Safety.
• Committed to providing excellent customer service and offer technical assistance.
• Able to use your own initiative and work as part of a team.
• Be prepared to move heavy items following appropriate training.

Above all, you will need to be a team player, have empathy in working with our customer groups along with a passion and determination to deliver an excellent service.

Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work, we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work life balance, local government pension scheme, employee health initiatives and green travel options.

If you would like to speak to us about this role and what it entails before you apply, please call 07971 572617 and we will be happy to assist you.

Equality, Diversity & Inclusion

We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility. We are also proud to have Derbyshire LGBT+ Rainbow Partnership Accreditation and encourage applications from candidates of all genders.

We are a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.

We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.

Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we'll do all we can to help. We strongly believe in social understanding of disability and for us it's all about removing barriers to equality.

If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on 01332 640844 (Relay UK - 18001 01332 640 844) or at [e-mail] . https://www.derby.gov.uk/signing-service/

The closing date for this vacancy is Sunday 4 th October 2026 at midnight. Any application forms received after the closing date will not be accepted.

If you have been selected for interview you will hear from us prior to the interview date.