Support Service Co-ordinator (9 month FTC)

Thirteen Group; North East; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Salary £31,675 per annum

Annual leave 28-31 days + birthday day

Pension contributions up to 17%

Health support (Simply Health)

Discount & Rewards platform (T’dar)

Buy/sell annual leave

Job summary

Thirteen Group is seeking a Support Service Co-ordinator on a 9-month secondment based at School View in Durham to support young families and help them live more independently. You will join a small team, manage referrals, develop person-centred support plans, monitor safeguarding, and attend multi‑agency meetings as part of a responsive housing and welfare service.

The post includes benefits such as generous leave, a pension match, health support, and opportunities to gain broader experience

Qualifications

• Experience of supporting vulnerable client groups, with safeguarding understanding.
• Ability to work lone and in a team.
• Driving licence and access to own vehicle for outreach work across County Durham.

Responsibilities

• Run activities to improve social isolation and learning linked to support, with creative freedom to deliver positive outcomes.
• Support referrals and assess suitability for the service.
• Create person-centred support plans and conduct weekly keywork sessions to achieve goals.
• Manage risk and safeguarding for residents; attend multi-agency meetings and provide written reports.
• Manage void properties and allocations; ensure building compliance and health & safety.

Job description

Join us as a Support Service Co-ordinator at Thirteen Group!

Thirteen Group is on the lookout for a Support Service Co-ordinator on a 9‑month secondment, with a possibility of a 3‑month extension. You’ll be based at our young parent supported housing scheme at School View in Durham to support young families that need support to be able to live more independently.

Thirteen Benefits

• Salary - £31,675 per annum
• Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Simply Health save money on common health expenses and get access to health and wellbeing support services.
• T’dar our Discount and Reward platform giving you huge savings on everyday brands.
• Opportunities to buy and sell annual leave.

Key Responsibilities

• Run activities linked to seasonal events or celebrations or activities that help improve social isolation and specific learning linked to support. We’ll give you the creative freedom to provide positive outcomes for our customers.
• Support with any referrals received and assessing suitability for the service.
• Work with individuals to create person-centred support plans and hold weekly keywork sessions to achieve their goals identified.
• Manage risk and safeguarding for all residents.
• Attend multi agency meetings and provide written reports.
• Manage void properties and allocations.
• Responsible for managing building compliance and health & safety of the scheme.
• Assist individuals to maximise their income and apply for relevant welfare benefits and grants.
• Working as a team of four, you’ll work across a two week rota, covering our operating hours of 9am to 5pm on weekdays. You’ll be required to work one in two Saturdays, and the weekend you work, you will have the Monday after off. You'll be expected to be on call one in every four weeks.
• You’ll also have the opportunity to pick up additional hours on a relief basis, working across other schemes to gain insight into other parts of the business and create strong working relationships across teams.

About You

• You’ll have experience of supporting vulnerable client groups, along with a good understanding of adult and child safeguarding and the complexities that it might bring.
• This role involves lone working at times, so you’ll be able to thrive in your own environment, as well as part of a team.
• The role also includes an element of supporting complex families, in their own home, on an outreach basis across County Durham and therefore, a driving licence and access to your own vehicle is essential.
• Able to prioritise your workload and supportive in a non-judgmental way as you’ll be responsible for enabling our customers to reach their potential and for identifying their goals through individual support plans.
• You’ll support our customers in a flexible and person-centred way, so you must have emotional resilience and the ability to deal constructively with challenging behaviour.

Why Thirteen Group?

At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers.

Our vision is to be the most trusted housing association, with happy customers. In fact, we put customers at the heart of everything we do.

• Join a team that’s local at heart but welcomes talent from everywhere.
• Be part of an organisation that values diversity and inclusivity.
• Be a part of a company that offers tailored support services, going beyond just housing solutions.

Interested?

For more details, please refer to the attached documents.

If you’d like to talk more about the role please contact Natalie Rae (Care and Support Team Leader) on 07889 068023 for an informal discussion.

NO RECRUITMENT AGENCIES, please.

Are You Ready for a Rewarding Challenge?

Join us at Thirteen Group and be a part of our vision to improve lives every day, and start your journey towards making a meaningful impact in our community!

This role has the potential to be made permanent.

As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.