Accommodation Support Worker

Thirteen; Tees Valley; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Annual leave 28–31 days + birthday

Pension – up to 17% contributions

Health benefits (Simply Health)

Discount platform (T’dar)

Buy/sell annual leave

Job summary

Thirteen Group is seeking an Accommodation Support Worker for our Offender Services team to support the MoJ-funded accommodation contract across Tees Valley in the North East. You’ll help ex-offenders secure and maintain suitable, settled accommodation while working in the community and custodial settings.

This role is subject to National Security Vetting and Prison Clearance and ends in February 2027, with the potential to be made permanent.

Qualifications

• Knowledge of the criminal justice system and ability to support people with complex lives.
• Proficient with everyday IT and digital case management systems.
• Strong communication, de-escalation and motivational skills.

Responsibilities

• Manage own caseload and provide clear advice, support and guidance to help ex-offenders secure and maintain housing.
• Assess needs, identify risks early and connect individuals with specialist help.
• Collaborate with the National Probation Service to plan releases and suitable accommodation.
• Lead one-to-one sessions and group activities to build life skills and confidence.
• Maintain accurate digital records and meet performance targets set with the MoJ.

Skills

Criminal justice understanding

IT skills

Clear communication

Job description

Join us as Accommodation Support Worker at Thirteen Group!

Thirteen Group is on the lookout for an Accommodation Support Worker for our Offender Services team. Supporting our Ministry of Justice funded accommodation contract across Tees Valley, you’ll aid the delivering of a service, ensuring ex-offenders secure and maintain suitable and settled accommodation in the North East. This role currently ends in February 2027, but has the potential to be made permanent.

The role requires a blend of work in the community and within custodial settings. This is a fast-paced role working within a dynamic team and requires you to be a self-starter who can meet tight deadlines.

These roles join 'Resettle North East' which is a service led by Thirteen and funded by Ministry of Justice. The scheme supports sentenced and unsentenced males in custody or in the community to find and keep stable accommodation.

Please note these roles are therefore subject to National Security Vetting and Prison Clearance.

Key Responsibilities:

Working in our Ministry of Justice accommodation support service team, you’ll ensure ex-offenders secure and maintain suitable and settled accommodation in the North East, enabling them to build on their life skills.

• You’ll manage your own caseload and give people clear advice, support and guidance to help them find and keep a home.
• You’ll assess what each person needs, spot any risks early and connect them with the right specialist help.
• You’ll work closely with the National Probation Service to plan for releases and secure good-quality accommodation that fits their needs.
• You’ll run one-to-one sessions and group activities to build life skills and confidence.
• You’ll keep accurate digital records and hit the performance targets we’ve agreed with the Ministry of Justice.

Thirteen Benefits:

• Salary - £35,005 per annum
• Annual leave – starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Simply Health – save money on common health expenses and get access to health and wellbeing support services.
• T’dar – our Discount and Reward platform giving you huge savings on everyday brands.
• Opportunities to buy and sell annual leave.

About You:

• You know the criminal justice system and feel confident supporting people with complex lives.
• You’re great at using everyday IT, including Microsoft apps, and can manage caseloads on digital systems.
• You communicate clearly, stay calm in tough moments and know how to de-escalate challenging behaviour.
• You understand local housing options, legislation and support services in the Northumbria area.
• You have experience delivering one-to-one and group sessions and can motivate others to make positive changes.
• You’ve got a full UK driving licence and access to a vehicle, and you’re happy to travel across the region.

Why Thirteen

At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well.As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers.

Our vision is to be the most trusted housing association, with happy customers. In fact, we put customers at the heart of everything we do.

- Join a team that’s local at heart but welcomes talent from everywhere.

- Be part of an organisation that values diversity and inclusivity.

- Be a part of a company that offers tailored support services, going beyond just housing solutions.

Interested?

For more details, please refer to the attached documents.

If you’d like to talk more about the role, please contact Lisa Metcalfe, Offender Services Team Leader on 07786171703 for an informal discussion.

This role has the potential to be made permanent.

PLEASE NOTE: If you have interviewed for this role within the last 6 months, we won't be able to reconsider your application at this time.