Housing Services Co-ordinator

Thirteen Group; York and North Yorkshire; Hybrid; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Salary

Annual leave and holidays

Pension up to 17%

Health and wellbeing support

Discount and rewards platform

Buy/sell annual leave

Job summary

Thirteen Group is seeking a Housing Services Co-ordinator to manage a patch of around 350 homes in York and surrounding areas, handling customer enquiries, rent collection, and letting to maximise income. You’ll travel 2-3 times per week to our Hull office and the Middlesbrough head office when required, joining a large, supportive team.

No specific housing experience is required, but strong customer service and relationship-building skills are essential.

Qualifications

• No specific housing-related experience is required; strong customer service and relationship-building skills are essential.
• Ability to build and maintain relationships with customers and colleagues.
• Comfortable dealing with challenging conversations while staying respectful and assertive.

Responsibilities

• Deal with customer enquiries, ensure rent is paid, and homes are let quickly to maximise income.
• Help resolve anti-social behaviour and neighbourhood issues.
• Delight customers and turn them into fans and advocates of Thirteen as the landlord of choice.
• Contribute to decisions that positively impact neighbourhoods.

Skills

Customer service

Relationship-building

Communication

Driving licence

Job description

Join us as a Housing Services Co-ordinator at Thirteen Group!

Role Overview

As a Housing Services Co-ordinator you’ll manage a patch of around 350 homes across York and surrounding areas, dealing with customer enquiries, ensuring that rent is paid and homes are let quickly to maximise income, resolving anti-social behaviour and neighbourhood issues, all in a way that’s of the highest quality, at the convenience of the customer and responsive of need. You’ll be charged with delighting our customers and turning them into real fans and advocates of Thirteen as the landlord of choice.

You’ll work with our customers and local partners to resolve issues quickly and you’ll think differently making business decisions that have a lasting positive impact on our neighbourhoods.

As a geographically spread team you'll be expected to be present on patch 2-3 times per week and you'll be happy travelling to the team office over in Hull and our head office in Middlesbrough as and when required.

Thirteen Benefits

• Salary - £36,604 per annum
• Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Simply Health save money on common health expenses and get access to health and wellbeing support services.
• T’dar our Discount and Reward platform giving you huge savings on everyday brands.
• Opportunities to buy and sell annual leave

Key Responsibilities

• Dealing with customer enquiries, ensuring that rent is paid and homes are let quickly to maximise income.
• Helping to resolve anti-social behaviour and neighbourhood issues.
• You’ll be charged with delighting our customers and turning them into real fans and advocates of Thirteen as the landlord of choice.
• You’ll think differently making business decisions that have a lasting positive impact on our neighbourhoods

About You

• You’ll be part of a large team of over 180 colleagues, so support and guidance is constantly on hand and training is provided so no specific housing-related experience is necessary but as the front face of Thirteen, strong customer service and relationship-building skills are key.
• You’ll easily build relationships with our customers and colleagues, with the ability to influence and negotiate.
• Comfortable dealing with challenging conversations, remaining confident and firm, being respectful and considerate.
• You’ll be dynamic and energetic, able to think of new ideas and try new approaches and exceed performance targets
• You’ll need a full UK driving licence and access to a vehicle during working hours.

Why Thirteen

At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers.

Our vision is to be the most trusted housing association, with happy customers. In fact, we put customers at the heart of everything we do.

• Join a team that’s local at heart but welcomes talent from everywhere.
• Be part of an organisation that values diversity and inclusivity.
• Be a part of a company that offers tailored support services, going beyond just housing solutions.

Interested?

For more details, please refer to the attached documents. If you'd like to talk more about the role, please contact Libby Griffiths, Housing Services Manager on 07818 075354 for an informal discussion.

NO RECRUITMENT AGENCIES, please.

As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.