Accommodation Support Worker

Thirteen Group; Tees Valley; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Salary £35,005 p.a.

Annual leave 28–31 days + birthday

Pension up to 17%

Health & wellbeing support

Discount & Reward platform

Annual leave purchase

Job summary

Thirteen Group is seeking an Accommodation Support Worker for our Offender Services team. You will help ex-offenders secure and maintain suitable accommodation across Tees Valley and the North East, combining community and custodial settings.

The role is fast-paced, with a clear caseload, and requires IT proficiency, strong communication, and the ability to work to tight deadlines. National Security Vetting and Prison Clearance apply.

Qualifications

• Experience supporting people with complex lives in a community or custodial setting.
• Ability to manage caseloads on digital systems and maintain accurate records.
• Strong communication and de‑escalation skills; able to work under pressure.

Responsibilities

• Manage your own caseload and provide advisory support to help clients secure and keep a home.
• Assess needs, identify risks, and connect to specialist support services.
• Collaborate with National Probation Service to plan releases and secure suitable accommodation.
• Lead one-to-one and group sessions to build life skills and confidence.
• Maintain accurate digital records and meet MOJ performance targets.

Skills

Criminal justice knowledge

Caseload management

Clear communication

IT literacy & MS Office

Full UK driving licence

Tools

Microsoft Office

Job description

Join us as Accommodation Support Worker at Thirteen Group!

Thirteen Group is on the lookout for an Accommodation Support Worker for our Offender Services team. Supporting our Ministry of Justice funded accommodation contract across Tees Valley, you’ll aid the delivering of a service, ensuring ex-offenders secure and maintain suitable and settled accommodation in the North East. This role currently ends in February 2027, but has the potential to be made permanent.

The role requires a blend of work in the community and within custodial settings. This is a fast-paced role working within a dynamic team and requires you to be a self‑starter who can meet tight deadlines.

These roles join 'Resettle North East' which is a service led by Thirteen and funded by Ministry of Justice. The scheme supports sentenced and unsentenced males in custody or in the community to find and keep stable accommodation.

Please note these roles are therefore subject to National Security Vetting and Prison Clearance.

Key Responsibilities

• You’ll manage your own caseload and give people clear advice, support and guidance to help them find and keep a home.
• You’ll assess what each person needs, spot any risks early and connect them with the right specialist help.
• You’ll work closely with the National Probation Service to plan for releases and secure good-quality accommodation that fits their needs.
• You’ll run one-to-one sessions and group activities to build life skills and confidence.
• You’ll keep accurate digital records and hit the performance targets we’ve agreed with the Ministry of Justice.

Thirteen Benefits

• Salary - £35,005 per annum
• Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Simply Health save money on common health expenses and get access to health and wellbeing support services.
• T’dar our Discount and Reward platform giving you huge savings on everyday brands.
• Opportunities to buy and sell annual leave.

About You

• You know the criminal justice system and feel confident supporting people with complex lives.
• You’re great at using everyday IT, including Microsoft apps, and can manage caseloads on digital systems.
• You communicate clearly, stay calm in tough moments and know how to de‑escalate challenging behaviour.
• You understand local housing options, legislation and support services in the Northumbria area.
• You have experience delivering one-to-one and group sessions and can motivate others to make positive changes.
• You’ve got a full UK driving licence and access to a vehicle, and you’re happy to travel across the region.

Why Thirteen

At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers. Our vision is to be the most trusted housing association, with happy customers. In fact, we put customers at the heart of everything we do.

• Join a team that’s local at heart but welcomes talent from everywhere.
• Be part of an organisation that values diversity and inclusivity.
• Be a part of a company that offers tailored support services, going beyond just housing solutions.

Interested?

For more details, please refer to the attached documents.

If you’d like to talk more about the role, please contact Lisa Metcalfe, Offender Services Team Leader on 07786171703 for an informal discussion.

Are You Ready for a Rewarding Challenge?

Join us at Thirteen Group and be a part of our vision to improve lives every day.

This role has the potential to be made permanent.

PLEASE NOTE: If you have interviewed for this role within the last 6 months, we won't be able to reconsider your application at this time.