Medical Secretary - General Surgery

Royal United Hospitals Bath NHS Foundation Trust; Bath; On-site; GBP 26,000 - 27,000; Full time

Job summary

Royal United Hospitals Bath NHS Foundation Trust in Bath is seeking a Medical Secretary to support the General Surgery department. You’ll handle referrals, RTT administration, patient correspondence, and edits to letters, using Outlook, Excel and Word with accuracy and efficiency.

A proactive, highly organised approach and good communication will help you thrive in a fast-paced team. The post is NHS AfC Band 3, with a salary of £25,760–£27,476 per year, and the vacancy closes on 16 September

Qualifications

• Awareness of healthcare practices.
• Typing and data entry accuracy essential.
• Strong communication within a multidisciplinary team.

Responsibilities

• Provide a complete and comprehensive medical administrative service including RTT, patient correspondence and editing/formatting letters.
• Work with a multidisciplinary team to ensure smooth running of the administrative service.

Skills

Typing ability/attention to detail

Teamwork

Microsoft Office

Education

Awareness of healthcare practices

Tools

Outlook

Excel

Word

Job description

Employer Royal United Hospitals Bath NHS Foundation Trust Employer type NHS Site Royal United Hospital Town Bath Salary £25,760 - £27,476 per annum Salary period Yearly Closing 16/09/2026 23:59

Medical Secretary - General Surgery

NHS AfC: Band 3

Job overview

Are you confident using Microsoft Outlook, Excel and Word? Do you have strong typing skills and a keen eye for detail? If you're a good communicator with a willingness to learn, this could be the perfect opportunity for you.

We’re looking for a proactive and highly organised individual to join our welcoming team in the General Surgery Department. In this role, you’ll work closely with an experienced Medical Secretary team, providing vital administrative support in a fast-paced and dynamic environment. This is a great opportunity for someone who enjoys variety, teamwork, and making a real difference in the smooth running of our services.

You’ll be liaising with a wide range of people – from medical consultants and laboratory staff to patients and GPs – so excellent communication skills are essential.

You don’t need NHS experience – just the ability to adapt quickly in a fast-paced environment and a commitment to high standards. We offer flexibility in working arrangements and a chance to be part of a team that truly makes a difference.

If you're detail-oriented, confident using Microsoft Office, have strong typing skills, are eager to learn and ready to make a difference, we’d love to hear from you.

Main duties of the job

• Provide a complete and comprehensive medical administrative service including Referral to Treatment (RTT), patient correspondence and editing and formatting letters.
• Working as part of a multidisciplinary team, sharing responsibility for the smooth running of the administrative service to deliver safe patient care
• To be a first point of contact, answering all telephone enquiries, taking and relaying messages in a polite and helpful manner, and using own judgement to establish the priority of issues and taking action as appropriate.
• To deal with incoming correspondence via email from patients, GPs and other departments, using initiative as appropriate to expedite issues and administer patient appointments when necessary.
• Ensure that correspondence from clinicians is typed, edited and sent promptly and accurately, and keep track of diagnostic reports to ensure that patients receive their results in a timely manner.
• To assist in the fast track treatment for patients with cancer and to ensure referrals to other healthcare professionals are forwarded promptly.
• To ensure patient data and records are up to date and accurate, including: checking patient outcomes are recorded correctly, administration of the RTT pathway, appointments and surgical procedures are requested, uploading clinical information as directed and facilitating transfer of care.

Working for our organisation

We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.

We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.

By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person‑centred care we’re proud of.

We’re committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.

We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing – and yes, we even have a pool!

Detailed job description and main responsibilities

Please see the job description attached to this vacancy for a more detailed overview of the role and person specification.

Person specification

Knowledge and Experience

• Awareness of healthcare practices

Specific Skills

• Computer literacy - Microsoft Office and databases
• Typing ability/attention to detail
• Teamwork

Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should reviewthe eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Kira Ackling Job title Senior Medical Secretary & Abdominal Wall Botox Administrator Email address [emailprotected]