Team Based Administrator

Transformation Unit; Stafford; On-site; GBP 26,000 - 27,000; Part time

Job summary

Midlands Partnership University NHS Foundation Trust in Stafford is hiring a Team Based Administrator (AfC Band 3) to support the CYP Eating Disorders Service. This office-based role is part-time, 22.5 hours per week, with a fixed pattern of Monday, Thursday and Friday.

You will provide essential administrative services, manage diaries, prepare letters and reports, input data, and handle enquiries with care. Experience with Rio, 8x8 or Hybrid Mail is helpful but training is provided.

Qualifications

• GCSE English and Maths at grade C or equivalent.
• RSA Stage III Word Processing or equivalent.
• NVQ/Level 3 in Business Administration.

Responsibilities

• Provide general administrative services to support the clinical services.
• Typing letters and reports, inputting statistics and managing timescales.
• Arranging bookings, rooms and interpreters; diary management and inbox monitoring.
• Handle patient/public enquiries professionally and liaise with staff.

Skills

Excellent communication

Organisational skills

Teamworking

Education

GCSE English & Maths (C or equivalent)

RSA Stage III Word Processing

NVQ/Level 3 in Business Administration

Tools

RIO

8x8

Hybrid Mail

Job description

Employer Midlands Partnership University NHS Foundation Trust Employer type NHS Site The Bridge Town Stafford Salary £25,760 - £27,476 per annum Salary period Yearly Closing 22/09/2026 23:59

Team Based Administrator

AfC Band 3

Job overview

We have an opportunity for a Team Based Administrator to join our CYP Eating Disorders Service in Stafford.

You will be working within a small, supportive team, playing an important role in helping the service run smoothly and ensuring that staff have the administrative support they need to provide a high-quality service.

This is an office-based role, working 22.5 hours per week, with a working pattern of Monday, Thursday and Friday. Please note that the working pattern is fixed.

Are you organised, proactive, and confident working independently? Do you enjoy taking initiative, managing your workload effectively, and ensuring deadlines are met?

Experience of using 8x8, RIO and Hybrid Mail would be advantageous, although this is not essential, as training will be provided

This is a great opportunity for someone who is self-motivated, organised, approachable, and able to work well as part of a team. You will need to be able to manage competing priorities, use your own initiative, and take pride in delivering an efficient and reliable administrative service.

Main duties of the job

1. To provide general administrative services to support the smooth running of clinical services including:

1.2. Typing letters and reports

1.3. To collect and input statistical information as required and ensure that reports where requested are delivered within timescales

1.4. Making bookings and cancellations e.g. training places, rooms and interpreters

1.6. Supporting diary management of an individual or individuals (arranging meetings etc)

1.7. Monitoring of an individual or team inbox

1.9. Provide general non-clinical advice, information and guidance to children and young peoples, parents and other professionals, to deal with all enquiries and communicate effectively on behalf of the Team

1.10. To deal professionally and promptly with telephone enquiries, taking and processing messages accurately and adhering to relevant policies and procedures

1.11. Providing cover for other administrative colleagues during staff absence

1.12. Dealing with patient/public enquires about services - liaising with professionals where required and escape as appropriate

Working for our organisation

Come and work with us at our award‑winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke‑on‑Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non‑clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Detailed job description and main responsibilities

This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke‑on‑Trent Integrated Care System:

• Midlands Partnership University NHS Foundation Trust.
• North Staffordshire Combined Healthcare NHS Trust.
• University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.
• Staffordshire and Stoke‑on‑Trent Integrated Care Board.

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn.

Please see the attached job description for a detailed overview of the main responsibilities for this post.

Person specification

Qualifications and Training

• Good standard of general education including English and Maths at GCSE Grade C or equivalent or Functional skills (English and Maths) Level 2
• RSA Stage III Word Processing / Text Processing or equivalent
• NVQ/ Level 3 Business administration

Experience

• Relevant experience in administration support role including dealing with telephone enquiries in a timely manner
• Experience of dealing with sensitive/distressing issues
• Previous experience of data input
• Experience of using Rio

Skills, Knowledge & Abilities

• Demonstrate the ability to prioritise workload in order to meet deadlines
• Demonstrate an understanding of the importance of effective team working
• Demonstrate an understanding of the importance of confidentiality
• Demonstrate a high level of communication skills, both written and verbal
• Excellent organisational skills and work on own initiative
• Proficient in the use of Microsoft Office packages e.g. Word, Excel etc.

Personal Attributes

• Demonstrate a willingness to undertake further training and identify own development needs
• Flexible and adaptable approach to work
• Ability to travel if required

Employer certification / accreditation badges

Name Kelly-Marie Hewitt Job title Senior Administrator Email address [e-mail] Telephone number 0300 123 0997 Additional information

For further information or informal visits please contact Kelly-Marie Hewitt using the details above.