Support Officer - Domestic Abuse Service

clarionhg; Canterbury; On-site; GBP 29,000 - 31,000; Full time

Job summary

Clarion Housing Group in Canterbury is seeking a Support Officer to join our Kent Domestic Abuse Service based in a Women's refuge. You will help families stay safe, assist with welfare benefits and debt, provide emotional support, and help residents access more permanent housing.

We welcome candidates from housing and support backgrounds, but value professionalism, empathy and life experience. You must be eligible to work in the UK and able to travel across the region when required.

Qualifications

• Housing sector experience
• Empathy and people skills
• Professionalism in service delivery
• Customer service orientation and communication

Responsibilities

• Support families to stay safe from abuse and access welfare benefits
• Assist with debt problems and housing options
• Provide emotional support to residents
• Help residents apply for more permanent housing and accommodation
• Coordinate with Kent team to deliver frontline housing support

Skills

Housing sector experience

Empathy

Professionalism

Customer service

Job description

Job Details

• Location: Canterbury, Kent - refuge based
• Salary: £29,104 - £31,342 per annum - starting salary £29,104 per annum
• Hours: 36 per week
• Contract Type: Permanent

Do you want to be part of a dynamic and growing organisation that works to provide housing and tenancy-related support to people experiencing Domestic abuse issues?

Our Kent Domestic Abuse Service is looking for a Support Officer to join our dynamic team in Canterbury. Based in a Women's refuge, we support individuals and families who have experienced domestic abuse. We offer our residents the opportunity to move on and live fulfilled, safe lives following the trauma they've experienced. The role of Support Officer, whilst challenging at times, is an extremely rewarding one.

Clarion is offering an exciting opportunity for enthusiastic, motivated and talented individuals to build a career working for one of Europe's largest housing associations. Alongside providing general needs housing, Clarion also delivers support services to some of the most vulnerable people in society.

We welcome candidates with experience in the housing and support sector. However, we're also looking for individuals who may not have this experience but possess the qualities and skills we believe would most benefit our customers: professionalism, empathy, understanding, life experience, and a desire to develop their knowledge and skills to support our customers best.

As a Support Officer, you'll work alongside colleagues in supported housing or outreach services in Kent. This will include helping families to stay safe from abuse, enabling access to welfare benefits and help with debt, providing emotional support and helping to seek and apply for more permanent housing. Working for Clarion as part of the Kent team, you'll deliver exceptional support services to our customers.

Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here.

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Closing Date: Tuesday 6th October 2026 at midnight.

Interviews will take place on Monday 26th and Tuesday 27th October 2026.

Applicants must be able to travel across the region when required.

This post is subject to an Enhanced Adult & Child plus barred list criminal record check.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.