Support Officer

London Borough of Havering; London; On-site; GBP 30,000 - 33,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their Resident Services Team. This role is pivotal in assisting tenants, promoting their independence, and enhancing quality of life. You will engage directly with the public, manage tenancy-related issues, and support senior officers in compliance monitoring. The position requires excellent communication and negotiation skills, along with a strong IT proficiency, particularly in Microsoft Excel. If you are passionate about making a difference in the community and possess a full UK driving license, this is a fantastic opportunity to contribute to meaningful change.

Qualifications

• Experience in housing or tenancy management or similar public sector roles.
• Knowledge of best practices and compliance in housing.

Responsibilities

• Provide administrative support for operational activities effectively.
• Liaise with officers, contractors, and suppliers to resolve issues.

Skills

Housing Management

Tenancy Management

Communication Skills

Negotiation Skills

Problem Solving

IT Skills (Microsoft Excel)

Education

Experience in Public Sector

Tools

Databases

Job description

Grade 4 - £30,630 - £32,931 pa

The Resident Services Team is responsible for assisting tenants in sustaining their tenancies and promoting their independence, quality of life, safeguarding, and health and well-being. This includes issues such as housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills, and the promotion of personal independence.

We develop a holistic picture of each resident to serve as the principal contact for other council departments, actively resolving issues such as gas access, hoarding, tenancy fraud, and safeguarding.

Ideally, candidates will have experience in housing or tenancy management or similar public sector roles. Experience in developing relationships with local stakeholders and partners, providing tenancy, housing, and leasehold advice, and knowledge of best practices and compliance are desirable.

The role involves providing effective, responsive administrative support for operational activities in a timely, efficient, and cost-effective manner.

Regular responsibilities include:

1. Face-to-face and telephone contact with the public
2. Facilitating meetings as required
3. Monitoring team plans
4. Supporting the Senior Housing Officer and Resident Services Manager in monitoring compliance with team targets and standards
5. Updating records, costs, and details in databases
6. Liaising with officers, contractors, and suppliers
7. Demonstrating successful multi-agency working, outcome focus, clear thinking, and excellent communication skills
8. Effective negotiation and problem-solving abilities
9. Excellent IT skills, especially in Microsoft Excel
10. Working 36 hours per week or as required by the Line Manager
11. Must have a full UK driving license and access to a vehicle for work

Please view the Job Profile for more details.

For an informal discussion, contact [e-mail].

The closing date for applications is 14th May 2025. Interest may be high, and the vacancy could close early.

You will be notified if successful. Interview date to be confirmed.

For application assistance, contact the Recruitment Helpdesk at 01708 432770.

Additional Information

We encourage applications from all backgrounds. Our residents and staff come from diverse walks of life. Find out what it means to Choose Havering.

The London Borough of Havering is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. A DBS check may be required for roles involving these groups.

Please attach a supporting statement (max 2 A4 sides) explaining how you meet the role criteria. Remove all personal information from uploaded documents for anonymised recruitment.