Technical Support Officer - Waste Services, London

TN United Kingdom; London Borough of Hillingdon; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Officer to enhance waste services in the London Borough of Hillingdon. This role focuses on delivering exceptional customer service while providing technical and administrative support. You will engage with residents, respond to inquiries, and contribute to service improvement initiatives. If you are passionate about making a difference and enjoy working in a dynamic environment, this opportunity is perfect for you. Join a team committed to putting residents first and driving continuous improvement in service delivery.

Qualifications

• Experience in customer service and technical support roles.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Provide technical and administrative support for waste services.
• Respond to customer queries and ensure service delivery standards.

Skills

Customer Service

Technical Support

Administrative Support

Performance Management

Education

High School Diploma

Relevant Technical Certification

Tools

CRM Software

Job description

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Technical Support Officer - Waste Services, London, London Borough of Hillingdon

Client: HCRG Workforce Solutions

Location: London Borough of Hillingdon, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 990b326cf194

Job Views: 3

Posted: 07.05.2025

Expiry Date: 21.06.2025

Job Description:

The Technical Support Officer role within Waste Services involves providing technical and administrative support, customer service, and ensuring performance targets are met. The role emphasizes a culture of 'Putting our residents first' with a focus on service improvement.

Key Responsibilities:

1. People Management: Assist in induction and training of peers and new employees, without direct supervisory responsibility.
2. Customer Management / Care: Meet Customer Care Standards, respond to queries via phone, email, and CRM, escalate issues, and promote a customer-focused team approach.
3. Operational Service Delivery: Investigate and respond to enquiries, support administrative tasks, adapt to workload fluctuations, and support continuous improvement initiatives.

Contacts:

• Internal: All staff levels, including senior management and councillors.
• External: Public, authorities, private organizations, community groups, contractors, and suppliers.

Additional Responsibilities:

• Perform other tasks as instructed to fulfill the role.

Key Performance Indicators:

• Achievement of targets and service levels, performance, productivity, and quality metrics.