Support Manager - Urgent and Emergency Care

Northern Care Alliance NHS Foundation Trust; Salford; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Competitive benefits package

Generous annual leave

Flexible working opportunities

Protected hours for wellbeing

Job summary

Northern Care Alliance NHS Foundation Trust is seeking an experienced administrator to join the Urgent and Emergency Care (UEC) operational management teams in Salford, Bury, Rochdale and Oldham. You will provide day-to-day management and operational support to the UEC and administrative team, ensuring efficient delivery of patient correspondence and service coordination.

You will line manage secretaries, coordinators and admin staff, oversee leave and sickness cover, and monitor key service

Qualifications

• Experience leading admin teams in NHS or similar healthcare setting.
• Proven ability to manage staff rotas, leave, sickness and coverage.
• Strong communication, organisation and process improvement skills.

Responsibilities

• Line manage and support a team of secretaries, typists, and administrative staff within the UEC admin teams.
• Oversee staff rotas, including management of annual leave, sickness absence, and cover arrangements to maintain service continuity.
• Conduct appraisals and performance reviews, supporting staff development and wellbeing.
• Ensure clear communication, role clarity, and adherence to Trust policies and procedures.
• Maintain oversight of typing turnaround times, letter sign off and investigation log management.
• Support with tracking and monitoring KPI's
• Identify risks or delays in administrative processes.
• Participate in service planning and development of administrative systems supporting patient care.
• Assist in the investigation of complaints/PALS.

Skills

Team leadership

Staff management

Performance reviews

Administrative coordination

Staff wellbeing

Education

Healthcare administration qualification

Tools

MS Office

Office 365

Job description

This is an exciting opportunity to work as part of the Urgent and emergency care operational management teams You will provide day-to-day management and operational support to the UEC and administrative team, ensuring efficient delivery of high-quality patient correspondence and service coordination. You will oversee management of staff, manage leave and sickness cover and monitor key service deliverables across our sites which are in Salford, Bury, Rochdale and Oldham. Working closely with clinical teams and operational team. Will ensure smooth administrative processes, support patient flow, attendance to bed meetings and maintain high standards of accuracy, timeliness, and patient-focused service delivery.,

• Line manage and support a team of secretaries, typists, and administrative staff within the UEC admin teams.
• Oversee staff rotas, including management of annual leave, sickness absence, and cover arrangements to maintain service continuity.
• Conduct appraisals and performance reviews, supporting staff development and wellbeing.
• Ensure clear communication, role clarity, and adherence to Trust policies and procedures.
• Maintain oversight of key deliverables such as typing turnaround times, letter sign off and investigation log management.
• Support with tracking and monitoring KPI's
• Identify risks or delays in administrative processes.
• Participate in service planning and development of administrative systems supporting patient care.
• Assist in the investigation of complaints/PALS.

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team. In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction.

By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

• competitive benefits package
• a fantastic annual leave allowance
• flexible working opportunities
• protected hours for health and wellbeing activities