Support Manager

James Andrews Recruitment Solutions Ltd; Greater London; On-site; GBP 35,000 - 43,000; Full time

Job summary

James Andrews Recruitment Solutions Ltd is assisting a Housing Association in West London to appoint a Contract Manager on a permanent basis. The role oversees a 31-unit supported housing service for residents with complex needs and requires strong leadership and multi-agency collaboration.

The ideal candidate will have managerial experience in supported housing, with a focus on safeguarding, risk management and staff development. This is a full-time post with a salary of £38,927.73 per year.

Qualifications

• Experience managing or leading a supported housing, hostel or complex needs service.
• Experience managing and supervising staff, including performance management and development.

Responsibilities

• Managing the day-to-day delivery of a 31-unit supported housing service for residents with complex needs.
• Leading, supervising and developing staff, providing training, coaching and support.
• Monitoring service performance, contractual outcomes and quality standards.
• Overseeing resident support plans, risk assessments and multi-agency management plans.
• Managing incidents, safeguarding concerns and crisis situations.
• Ensuring compliance with health and safety policies and building standards.
• Liaising with external agencies, including Probation, Police, Social Services and substance misuse teams.
• Investigating resident complaints and staff misconduct allegations.
• Supporting staff recruitment, interviewing and selection.
• Participating in the out-of-hours management rota.

Skills

Leadership

Staff management

Communication

Risk management

Health & safety

Crisis management

Job description

We are currently working in partnership with a Housing Association based in West London, who are looking to appoint a Contract Manager on a permanent basis.

This is a permanent position offering a salary of £38,927.73.

The ideal candidate will have previous experience in a Managerial role within supported housing.

Duties will include (but are not limited to):

• Managing the day-to-day delivery of a 31-unit supported housing service for residents with complex needs


• Leading, supervising and developing staff, providing training, coaching and support


• Monitoring service performance, contractual outcomes and quality standards


• Overseeing resident support plans, risk assessments and multi-agency management plans


• Managing incidents, safeguarding concerns and crisis situations


• Ensuring compliance with health and safety policies and building standards


• Liaising with external agencies, including Probation, Police, Social Services and substance misuse teams


• Investigating resident complaints and staff misconduct allegations


• Supporting staff recruitment, interviewing and selection


• Participating in the out-of-hours management rota

Experience required:

• Experience managing or leading a supported housing, hostel or complex needs service


• Experience managing and supervising staff, including performance management and development

Skills, knowledge and expertise required:

• Strong leadership, communication and team management skills


• Knowledge of supported housing services and working with vulnerable adults with complex needs


• Understanding of safeguarding, risk management and health and safety procedures


• Knowledge of Psychologically Informed Environments (PIE) and recovery-based approaches


• Ability to manage challenging behaviour, incidents and crisis situations

Working hours:

• Full Time

Please note that you require recent experience to apply for this role.