Support Services Manager - Mental Health Supported Housing

Hire Ground; Greater London; On-site; GBP 50,000 - 55,000; Full time

Job summary

Hire Ground in SE London is seeking a Support Services Manager for our mental health supported housing schemes. The role deputises for the Support Services Leader and ensures high-quality service delivery across all sites.

You will lead accommodation staff, uphold the Quality Framework and RSH standards, promote person-centred practice, and drive occupancy and KPI achievement with internal departments and external partners.

Qualifications

• Undergraduate degree or vocational qualification in health and social care or a related discipline.
• At least 5 years' experience managing support staff and handling incidents in a high-need mental health environment.
• Knowledge of mental health-related illnesses, challenging behaviours, complex needs, substance misuse and trauma-informed practice.
• Understanding of housing-related support services and tenancy sustainment.
• Strong IT skills and digital dexterity.

Responsibilities

• Provide day-to-day leadership and oversight of accommodation services.
• Act as the operational link between SSL and frontline teams when SSL is unavailable.
• Drive performance, occupancy and KPI achievement across schemes.
• Support service improvement, scheme mobilisation and partnerships with internal and external stakeholders.

Skills

Staff management

Risk assessment

Communication

Housing support

Digital literacy

Trauma-informed practice

Housing-related services

Interpersonal skills

Education

Undergraduate degree in health and social care

Tools

Microsoft Office

Digital systems

Job description

Support Services Manager - Mental Health Supported Housing - SE London - £50k to £55k.

A multi-award winning company that offers supported living to vulnerable adults with mental health challenges, is looking for a Support Services Manager for their homes in the SE London area. This is an exciting opportunity for an experienced Support Services Manager to deputise for the Support Services Leader who heads the Support Services Department.

SALARY ETC:

• £50k to £55k + excellent benefits.
• Full-time, on-site, Contract for 12-months, with potential to extend.
• Working mainly core hours, Monday to Friday, however you will need to be adaptable when needed.
• Start: ASAP
• SE London

REQURIEMENTS:

• Undergraduate degree or vocational qualification in health and social care or a related discipline.
• At least 5 years' experience managing support staff, incidents and difficult situations with resilience within a high supported mental health environment.
• Excellent knowledge of mental health-related illnesses, challenging behaviours, complex needs, substance misuse and trauma-informed practice.
• Understanding of the role of statutory agencies involved in mental health.
• Knowledge of equality, diversity, safeguarding, quality assurance and compliance.
• Excellent knowledge of support planning and risk assessing client needs.
• At least 5 years' experience working with individuals experiencing mental ill-health, substance misuse, complex needs or social exclusion.
• Understanding of housing-related support services and tenancy sustainment.
• Strong computer skills and digital dexterity.
• Excellent communication and interpersonal skills in order to communicate appropriately with people at all levels and capacities.
• Self-motivated and able to use own initiative to find solutions.
• Warm and friendly demeanour with a positive and open-minded attitude.
• A genuine desire to want to make a difference and help disadvantaged individuals to have meaningful and purposeful lives.

JOB SUMMARY:

• The Support Services Manager (SSM) supports the Support Services Leader (SSL) in the effective day-to-day leadership, management and oversight of accommodation services. Acting as the operational link between the SSL and frontline teams, the postholder deputises in the SSL's absence and contributes to consistent, high-quality service delivery across all schemes in line with values and organisational expectations.
• The role ensures that Accommodation Managers and their teams deliver support that meets the Quality Framework (QF) and Regulator of Social Housing (RSH) standards, promoting safe, effective and person-centred practice. The postholder supports services that empower residents to develop domestic, social and life skills, and to progress towards greater independence and wellbeing.
• The SSM provides hands-on operational support to frontline teams, including the Housing Options Officer, driving performance, occupancy and KPI achievement across all schemes. The role also contributes to service improvement, scheme mobilisation and partnership working through close collaboration with internal departments, external agencies and commissioners.

Due to the high volume of applications we receive, we regret that we are unable to respond individually to every applicant. If you have not heard from us within 2 weeks of the closing date, please assume that your application has not been successful on this occasion. We sincerely thank you for your interest and wish you every success in your job search