Customer Support Executive

Rockfield Specialist Recruitment; Hessle; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading IT solution provider seeks a Technical Customer Support Executive to ensure customer satisfaction by maintaining operational systems and addressing support inquiries. This role is integral to the support team and requires a proactive attitude and IT background to enhance the customer experience and contribute to business growth.

Qualifications

• Demonstrate an IT background.
• Positive and enthusiastic attitude.

Responsibilities

• Respond to inbound support enquiries promptly and accurately.
• Record enquiries and communications for effective resolution.
• Manage and support backlog of issues and communicate with customers.

Skills

Attention to detail

Customer service

Proactive communication

IT background

Problem-solving

Job description

Our client is a growing and market leading IT solution provider who now seek to appoint a diligent and committed Technical Customer Support Executive.

As a support executive you will fulfil support duties to customers to ensure systems are kept operational, and in line with service level agreements and customer expectations.

• Respond to inbound support enquiries promptly, with accuracy and attention to detail.
• Record all enquiries, communication and information in the relevant systems to assist you and colleagues with the best resolution and collaborative effort.
• Make use of data to achieve the best results and manage enquiries and communication to customers.
• Ensure you are focussed and efficient following the support processes for your allocated role on the helpdesk.
• Manage and support any backlog of issues and communicate with customers, managing expectation.
• Take responsibility for enquiries allocated to you and their resolution or management, ensuring you are proactive in giving customers the best service.
• Escalate enquiries on a course to exceed customer expectation.

The successful candidate will be able to demonstrate

• An IT background
• A positive and enthusiastic attitude

As a part of a smaller business, this role will provide you the opportunity to be a pivotal part of the support team in ensuring the best possible experience for the customers, assisting in the growth and development of the client base and in hand, the business. If you are interested in exploring this role further, please apply on-line now for immediate consideration.

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