Helpdesk Administrator

SEE Services; Greater London; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Collaborative work environment

Job summary

SEE Services is seeking a highly organized Helpdesk Administrator to join our busy maintenance helpdesk team in Greater London. You will play a crucial role in ensuring smooth operations and delivering excellent client service in a fast-paced environment.

The role focuses on monitoring email, coordinating CAFM jobs, handling client communications, and maintaining accurate timekeeping and portals. A proactive, customer-focused approach is essential for success.

Qualifications

• Experience in a helpdesk or administrative role.
• Strong organizational skills and prioritization.
• Excellent written and verbal communication.
• Proficient with CAFM systems and Microsoft Office.
• Ability to work under pressure in a fast-paced environment.
• Customer-focused and service-oriented.

Responsibilities

• Monitor the helpdesk email inbox to ensure timely responses and actions.
• Raise jobs on our in-house CAFM system.
• Send quotes to client portals and respond to general queries via email.
• Answer incoming calls from clients and log emergency jobs.
• Process engineer timesheets with accuracy and efficiency.
• Update and maintain client web portals for data accuracy.

Skills

Helpdesk experience

Organizational skills

Communication skills

CAFM systems

MS Office

Customer focus

Tools

CAFM software

Microsoft Office

Job description

About Us: SEE Services, established over 30 years ago, is a trusted name in the maintenance industry. We specialize in delivering top-notch services primarily in the leisure and retail sectors. Currently, we handle approximately 250 reactive electrical, building, and fabric jobs. Our busy Maintenance Helpdesk is at the heart of our operations, offering a dynamic and fast-paced work environment that will suit energetic and proactive individuals.

About the Role: We are seeking a highly organized and proactive Helpdesk Administrator to join our dynamic team. Working on a busy maintenance helpdesk, you will play a crucial role in ensuring smooth operations and excellent client service. If you thrive in a fast-paced environment and have a knack for multitasking, this role is for you.

Key Responsibilities:

• Helpdesk Administrating: Monitor the helpdesk email inbox to ensure timely responses and actions.
• Job Coordination: Raise jobs on our in-house CAFM (Computer-Aided Facility Management) system.
• Client Communication: Send quotes to client portals and respond to general queries via email.
• Call Handling: Answer incoming calls from clients, addressing general queries and logging emergency jobs.
• Timekeeping: Process engineer timesheets with accuracy and efficiency.
• Client Portals: Update and maintain client web portals to ensure data accuracy and transparency.

Key Skills and Requirements:

• Previous experience in a helpdesk or administrative role is preferred.
• Strong organizational skills and the ability to prioritize tasks effectively.
• Excellent communication skills, both written and verbal.
• Proficient in using CAFM systems and other office software (e.g., Microsoft Office Suite).
• Ability to work under pressure in a fast-paced environment.
• A customer-focused approach with a commitment to delivering high-quality service.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.