Support Coordinator - Lead Care Planning & Empowerment

Outward; Enfield; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

25 days Annual Leave excluding Bank H‑

Comprehensive Learning & Development

Cycle-to-Work Scheme

Death in Service Benefit

Health Assured – Employee Assistance

Eye care Vouchers

Flu Jab Reimbursement

Pension Scheme

Purchase Additional Annual Leave

Refer-a-Friend Scheme

Job summary

Outward is seeking a proactive Support Coordinator to empower adults with learning disabilities, autism, mental health needs and complex support requirements. You will coordinate day-to-day service delivery, lead shifts, and supervise staff while maintaining high-quality documentation and safeguarding practices.

You will work closely with the Deputy Manager and Team Manager to ensure safe staffing, effective service delivery, and person-centred outcomes across multiple services, including

Qualifications

• Experience supporting adults with learning disabilities, autism, mental health needs, and complex support needs within a supported living or care setting.
• Clear understanding of confidentiality, GDPR, and data protection principles, with the ability to manage sensitive information, records, and digital systems appropriately.
• Experience maintaining accurate records and using digital care, medication, and rota systems to support safe and consistent service delivery.

Responsibilities

• Provide direct, person-centred support to people we support, promoting independence, dignity, choice, and wellbeing in line with individual support plans.
• Coordinate day-to-day service delivery, ensuring support is consistent, well-planned, and responsive to people’s needs.
• Carry out key working responsibilities, including completing and reviewing support plans and risk assessments, supporting outcomes, and maintaining regular communication with families and professionals.
• Lead on shift coordination and rota oversight, including covering shifts when required to maintain safe staffing levels and continuity of care.
• Support staff practice, providing guidance, mentoring, and role‑modelling good practice, including active support and positive behaviour approaches.
• Provide line management and supervision to support staff, as delegated, including inductions, supervisions, performance feedback, and development support.
• Carry out routine medication checks, including MAR chart reviews, stock counts, and escalation of medication concerns in line with policy.
• Support financial monitoring, including basic checks of service petty cash, receipts, and people we support’s finances, escalating discrepancies appropriately.

Skills

Safeguarding knowledge

Health & safety

Record keeping

Communication

Multidisciplinary collaboration

Leadership & mentoring

Medication checks

Education

NVQ Level 2/3 in Health and Social Care

Tools

Digital care systems

Rota management software

MAR chart reviews process

Job description

Outward is seeking a proactive Support Coordinator to empower adults with learning disabilities, autism, mental health needs and complex support requirements. You will coordinate day-to-day service delivery, lead shifts, and supervise staff while maintaining high-quality documentation and safeguarding practices.

You will work closely with the Deputy Manager and Team Manager to ensure safe staffing, effective service delivery, and person-centred outcomes across multiple services, including