Support Coordinator

Home Group; Brandon; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading organization as a Support Coordinator, where you'll empower young adults facing homelessness to live independently. You'll collaborate with a dedicated team, ensuring high-quality support and contributing to a positive work environment. Enjoy generous benefits, including a health cash plan, extensive leave, and opportunities for career growth.

Benefits

34 days leave

Health cash plan

Generous pension scheme

Career growth opportunities

Wellbeing support

Qualifications

• Experience in creating support plans and risk assessments.
• Ability to work independently and remain calm under pressure.

Responsibilities

• Support customers in developing skills for independent living.
• Create and update support plans and risk assessments.

Skills

Person-centred support planning

Resilience

Advocacy

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description - Support Coordinator (25767)

Job Description

Description

Permanent, Full-time (37.5 hpw)

Salary: £25,838 and great benefits including Health Cash Plan

Home, a place where you belong

Want to be part of a team that really cares and empowers customers to live their best lives? As our Support Coordinator, you’ll provide the support required for customers to develop the skills needed to live independently in the community. Our service provides accommodation to customers aged 16–35 who are either homeless or at risk of homelessness.

As well as improving the lives of our customers, you will also contribute towards making your service a ‘Great Place to Work’ for our colleagues. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!

Typical day as a Support Coordinator

1. You’ll work with a team of Support Coordinators to deliver a high-quality service that meets or exceeds Home Group KPIs and OFSTED standards.
2. Working under the support and supervision of your Senior Client Service Manager and Senior Support Coordinator, to ensure our customers receive the necessary support to develop their independence and achieve their desired outcomes.
3. Supporting customers with varied support needs including mental health issues, housing-related support, complex needs, and responding appropriately to challenging behaviour.
4. You will create and update support plans and risk assessments with your customers, helping them with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy, and moving onto independent accommodation.
5. Ensuring our properties are well maintained, clean, and homely. This not only ensures our customers have a nice place to live but also helps keep our voids to a minimum.
6. Engaging in casual chats, catch-ups, and collaborating with colleagues in a relaxed environment.

Fancy going home each day knowing that you have helped change our customers' lives for the better? You’ll do that here; we're in the top 10 for Great Places to Work in the UK!

You have

• Experience of creating person-centred support plans, risk assessments, and reviews
• Experience of coordinating and assessing customer referrals
• The ability to work on your own initiative, remain calm under pressure, and have a resilient approach
• The confidence to challenge behaviours misaligned with our values
• An understanding of where our customers are in their lives and the passion to advocate for them, with experience of delivering support in a housing or care environment
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

Our team

Looking for a job where you really belong? Where you can be yourself! Bring your uniqueness, skills, and experience to deliver amazing things for our customers.

We’re proud of our recent Ofsted registration, allowing us to continue supporting young people under 18. We’re a supportive group and enjoy social gatherings like coffee or a glass of wine!

Job details

• The service operates 24/7. You will work on a 4-week rolling rota, including weekends and bank holidays. Night shifts are not required.
• Occasionally, flexible hours may be needed to meet customer needs. We aim to accommodate your work/life balance requests.
• Shifts may include periods of lone working.
• Basic knowledge of Microsoft Word and Excel is essential.
• You should be comfortable using technology for support plans, online learning, and collaboration.
• An Enhanced DBS check is required; we will cover the cost.

A place where you belong

We value authenticity and diversity. Our internal networks support everyone to be their best. Together, we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank holidays and a “me day”), increasing to 39, plus time off for volunteering
• Health cash plan saving you up to £1140 annually, covering dental, optical, prescriptions, and more
• Over 800 discounts on shopping, holidays, and days out
• Generous pension scheme with life insurance of 3x salary
• Opportunities for career growth within the organization
• Colleague wellbeing support and tools

Let us know if there’s anything we can do to help you shine during the recruitment process at [e-mail]