Support Coordinator

Habit Health; Bishop Auckland; On-site; GBP 25,000 - 35,000; Full time

Job summary

Habit Health, un fournisseur de soins de santé national, recherche un Support Coordinator enthousiaste pour son bureau d'Auckland. Dans ce rôle à durée déterminée de 12 mois, vous serez responsable de répondre à des appels clients et de planifier des réservations. Les conditions de travail incluent une culture d'équipe dynamique et un budget annuel pour le développement professionnel.

Benefits

Budget annuel pour développement professionnel

Culture d'équipe exceptionnelle avec événements sociaux

Initiatives de bien-être

Qualifications

• Expérience d'au moins un an dans un environnement de service à la clientèle.
• Excellente capacité de communication téléphonique.
• Capacité à travailler dans un environnement rapide tout en restant organisé.

Responsibilities

• Répondre à un volume élevé d'appels/emails.
• Planifier des réservations client avec un réseau de conseillers.
• Organiser un soutien sur site dans les lieux de travail des clients.
• Escalader de nouveaux leads aux responsables de comptes.

Skills

Service à la clientèle

Organisation

Résilience

Compétences de frappe rapides et précises

Bonne communication orale

Education

1+ ans en service à la clientèle/administration de bureau

Job description

Habit Health is a nationwide healthcare provider, specialising in the rehabilitation space. We enable people to live their best lives and empower our teams to realise their full potential.

Our Auckland CBD branch is looking for an enthusiastic Support Coordinator who will thrive on creating a lasting impression with workplace clients seeking our support. We are looking for someone who is available to work late morning shifts and is also able to cover occasional Saturday shifts.

This is a fixed-term role for 12 months to cover a period of maternity leave.

Main Responsibilities

• Respond to high volume calls/emails
• Schedule client bookings with a nationwide network of Counsellors
• Arrange onsite/trauma support at customer workplaces
• Escalate new leads to account managers
  
  

The Benefits Of Working With Us

• Annual budget set aside for professional development / study
• Fixed term role for 12 months
• Great team culture with regular social events, weekly treats, award schemes
• Well-being initiatives: annual eye exam, flu vaccination, access to EAP services
  
  

The Ideal Candidate

• 1+ years in customer service/office administration
• Warm telephone manner and clear speaking voice
• Fast and accurate typing skills
• Organised and resilient
  
  

If you think you have the experience and can-do attitude to make it even bigger with an organisation that rewards your worth, click APPLY.

For a copy of the position description, please click 'Apply' which will take you through to our Careers website and will activate this link.

Please refer to job no 2016 in your cover letter when applying for this role.

Applicants must be currently residing in New Zealand, and must be either New Zealand citizen or permanent resident.

If you have any questions, email [e-mail]

Confidentiality is assured.

Habit Health is an equal opportunity employer, dedicated to diversity hiring and providing a safe space to people of all cultures, languages, experiences and backgrounds.