Immediate Support Coordinator - Somerset and Devon

2wish Cymru; Taunton; Remote; GBP 26,000 - 31,000; Full time

Job summary

A leading organization in bereavement support is seeking an Immediate Support Coordinator to provide emotional and practical support to families affected by the sudden death of a child or young adult. The role involves direct engagement with families and professionals, ensuring timely and effective assistance across Somerset and Devon.

Qualifications

• Experience in support roles or similar environments.
• Ability to liaise with diverse stakeholders.
• Flexibility to manage unpredictable tasks.

Responsibilities

• Provide immediate and ongoing support to families affected by sudden death.
• Conduct assessments to identify needs and plan support.
• Liaise with healthcare professionals to coordinate comprehensive support.

Skills

Emotional support

Communication

Time management

Job description

Immediate Support Coordinator - Somerset and Devon

Immediate Support Coordinator - Somerset and Devon

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Job Title: Immediate Support Coordinator – Somerset and Devon

Reports to: Bereavement Services Manager

Salary: £26,500 annum, pro-rata for part-time

Location: Remote with travel in area (Somerset)

Hours: Full-time, 37.5 hours per week, 5 days

Post No: 2WISC12FT

Context of Role:

2wish support anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. We provide immediate casework support, as well as ongoing services including counselling, complementary therapies, play therapy, coffee mornings, support events and a respite cottage.

As we continue to expand our services across England the successful candidate will play a central role in the ongoing development of our relationships with stakeholders. Initiative and drive play an integral part of ensuring our professional stakeholders remain engaged and champion our service to those we support. The post holder will provide immediate and ongoing emotional and practical support to families, friends, witnesses and professionals affected by the sudden death of a child or young adult.

Main Duties:

1.1: To initiate immediate support for a caseload of families whose children and young people aged 0- 25 have died suddenly and unexpectedly across the county you reside in and bordering counties

1.2: To contact all families within 24-48 hours of the referrals by telephone

1.3: Complete an initial assessment of families' needs to identify and plan the support as required in line with safeguarding and risk reduction

1.4: Offer emotional support and advice to a case load of families through home visits and ongoing weekly telephone calls

1.5: To liaise with the Counselling Support and Outreach Coordinator, who is responsible for organising formal support such as counselling, complementary therapy or play therapy, subject to consent from the bereaved individual

1.6: To work with hospital staff, GP’s, police officers, coroner offices, mental health teams and other healthcare professionals to raise awareness of and promote referrals into the charity from the county you reside in and bordering counties

1.7: To liaise with other professionals working alongside the family to provide a holistic and multi- agency approach to support

1.8: Attend relevant forums within the area

1.9: To deliver awareness training in hospitals and other healthcare settings, schools and workplaces on the use of the bereavement boxes, the services we offer, ho to refer into the charity and bereavement awareness

1.10: To ensure families have been offered a memory box and coordinate these when required

1.11: Facilitate debriefs within professional settings following a traumatic or sudden death of a child or young person

1.12: To work with hospital trusts to establish and maintain the upkeep of suitable bereavement suites for bereaved individuals to use as required

1.13: Maintain stock of 2wish memory boxes and deliver boxes to partner organisations as required

1.14: To submit monthly/quarterly/annual reports to Bereavement Services Manager as required

1.15: To signpost and/or refer to other agencies as required that can provide support as needed

1.16: Cover members of the support team for annual leave and/or sickness

1.17: To travel to attend in-person team meetings and in-person training as required

1.18: To travel to in-person events as required

General Duties:

2.1: To be responsible for organising own work agenda, time management and administration

2.2: To show respect and sensitivity for the cultural and religious beliefs of families

2.3: To undertake learning opportunities and seek them out for the team

2.4: To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate

2.5: To attend weekend and evening community events in support of the charity as necessary

2.6: Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role

2.7: Contribute on the social media platforms maintained by 2wish

It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.

You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.

This role is subject to a DBS check.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Non-profit Organizations

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