Support Care Manager

Bluebird Care Durham North; City of Westminster; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Full paid induction and ongoing expert

Flexible shift pattern

Uniform and PPE provided

Regular support and ongoing career

Friendly, inclusive team with 24/7

YuLife EAP & Benefit Scheme

28 days paid holiday a year

Birthday day off

Job summary

Bluebird Care Westminster, Kensington & Chelsea is seeking a Support Care Manager to help maintain high-quality, safe care for people in their own homes. This office-based role focuses on auditing customer records, updating care plans and ensuring timely quality actions are completed.

You will speak with customers and families, carry out reviews and quality visits, and work with care managers, coordinators and care assistants to ensure everyone has the information needed to deliver

Qualifications

• Care experience and strong organisational and written communication skills.
• Experience with care planning, digital care records or quality audits would be useful.

Responsibilities

• Review and update assessments, care plans, risk assessments and consent records.
• Audit customer records including medication records and daily care notes; identify gaps and arrange corrections.
• Keep track of review dates and outstanding actions.
• Complete customer reviews and quality visits; gather feedback and respond to changes in need.
• Work with care managers, coordinators and care assistants to ensure information needed to deliver safe, person-centred care.

Skills

Care experience

Organisational skills

Written communication

Team collaboration

Education

Level 2 Social Care Qualification

Job description

Support Care Manager

Location: Westminster, Kensington & Chelsea

£30,000 per annum | Impactful role | Expert training | Friendly team

Bluebird Care – Where passion becomes expertise

Do you have experience in care and enjoy making sure the details are right? We’re looking for a Support Customer Care Manager to help maintain the quality and safety of the care we provide to people in their own homes.

This is a care based office role with a strong focus on auditing customer records, keeping care documentation up to date and following quality actions through to completion. You’ll also speak with customers and families and carry out reviews and quality visits.

What You’ll Do

• Review and update assessments, care plans, risk assessments and consent records.
• Audit customer records, including medication records and daily care notes, identifying gaps and arranging corrections.
• Keep track of review dates and outstanding actions.
• Complete customer reviews and quality visits, gathering feedback and responding to changes in need.
• Work with care managers, coordinators and care assistants to make sure everyone has the information needed to deliver safe, person-centred care

Benefits:

• Full paid induction and ongoing expert training
• Flexible shift pattern
• Uniform and PPE provided
• Regular support and ongoing career development
• Friendly, inclusive team with 24/7 support
• YuLife EAP & Benefit Scheme
• 28 days paid holiday a year
• Birthday day off

You’ll need experience in care, strong organisational and written communication skills, and the confidence to raise concerns and follow actions through. Experience with care planning, digital care records or quality audits would be particularly useful.

A Level 2 social care qualification, or willingness to work towards one, is required. You’ll also need a full driving licence and access to a suitable vehicle, as the role involves customer visits.

Bluebird Care Westminster, Kensington & Chelsea is an Equal Opportunity Employer.

DBS checking and references will be undertaken in line with government regulations and recruitment best practices.