Home Care Quality & Compliance Manager

Bluebird Care; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Induction and training

Flexible shift pattern

Uniform and PPE provided

Career development and support

Friendly, inclusive team

YuLife EAP & Benefit Scheme

28 days paid holiday

Job summary

Bluebird Care Westminster, Kensington & Chelsea is seeking a Support Customer Care Manager to ensure high-quality, safe care in clients' own homes. The role focuses on auditing customer records, updating care documentation and driving quality actions to completion.

You will review plans, risk assessments and consent forms, and liaise with families and care teams to ensure timely actions and accurate records.

Qualifications

• Experience in care and safeguarding
• Strong organisational and written communication skills
• Experience with care planning, digital care records or quality audits is a plus

Responsibilities

• Audit customer records including assessments, care plans and consent records.
• Review and update risk assessments and medication records; track review dates and actions.
• Complete customer reviews and quality visits; gather feedback and report changes in need.
• Coordinate with care managers, coordinators and carers to ensure appropriate information for safe, person-centred care.
• Maintain accuracy of records and adhere to quality and safety standards.

Skills

Care experience

Organisational skills

Written communication

Quality audits

Education

Level 2 social care qualification

Job description

Bluebird Care Westminster, Kensington & Chelsea is seeking a Support Customer Care Manager to ensure high-quality, safe care in clients' own homes. The role focuses on auditing customer records, updating care documentation and driving quality actions to completion.

You will review plans, risk assessments and consent forms, and liaise with families and care teams to ensure timely actions and accurate records.