Support Care Manager

Bluebird Care; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Induction and training

Flexible shift pattern

Uniform and PPE provided

Career development and support

Friendly, inclusive team

YuLife EAP & Benefit Scheme

28 days paid holiday

Job summary

Bluebird Care Westminster, Kensington & Chelsea is seeking a Support Customer Care Manager to ensure high-quality, safe care in clients' own homes. The role focuses on auditing customer records, updating care documentation and driving quality actions to completion.

You will review plans, risk assessments and consent forms, and liaise with families and care teams to ensure timely actions and accurate records.

Qualifications

• Experience in care and safeguarding
• Strong organisational and written communication skills
• Experience with care planning, digital care records or quality audits is a plus

Responsibilities

• Audit customer records including assessments, care plans and consent records.
• Review and update risk assessments and medication records; track review dates and actions.
• Complete customer reviews and quality visits; gather feedback and report changes in need.
• Coordinate with care managers, coordinators and carers to ensure appropriate information for safe, person-centred care.
• Maintain accuracy of records and adhere to quality and safety standards.

Skills

Care experience

Organisational skills

Written communication

Quality audits

Education

Level 2 social care qualification

Job description

Do you have experience in care and enjoy making sure the details are right? We're looking for a Support Customer Care Manager to help maintain the quality and safety of the care we provide to people in their own homes.

This is a care based office role with a strong focus on auditing customer records, keeping care documentation up to date and following quality actions through to completion. You'll also speak with customers and families and carry out reviews and quality visits.

What you'll do:

• Review and update assessments, care plans, risk assessments and consent records.
• Audit customer records, including medication records and daily care notes, identifying gaps and arranging corrections.
• Keep track of review dates and outstanding actions.
• Complete customer reviews and quality visits, gathering feedback and responding to changes in need.
• Work with care managers, coordinators and care assistants to make sure everyone has the information needed to deliver safe, person-centred care

You’ll need experience in care, strong organisational and written communication skills, and the confidence to raise concerns and follow actions through. Experience with care planning, digital care records or quality audits would be particularly useful.

A Level 2 social care qualification, or willingness to work towards one, is required. You'll also need a full driving licence and access to a suitable vehicle, as the role involves customer visits.

Bluebird Care Westminster, Kensington & Chelsea is an Equal Opportunity Employer.

DBS checking and references will be undertaken in line with government regulations and recruitment best practices.

Benefits:

• Full paid induction and ongoing expert training
• Flexible shift pattern
• Uniform and PPE provided
• Regular support and ongoing career development
• Friendly, inclusive team with 24/7 support
• YuLife EAP & Benefit Scheme
• 28 days paid holiday a year