Support Assistant Taff188

Taff Housing Association; Cardiff; On-site; GBP 13,000 - 17,000; Full time

Benefits offered by this job

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Job summary

Taff Housing Association is recruiting a Support Assistant to help empower young women aged 16-21 who are homeless or at risk. You will work with Support Officers, build positive relationships and support residents to achieve goals and move into independent accommodation.

The role involves shift work, covering 24/7 rota, following each resident's support and safety plans, and responding calmly to challenging situations to maintain a safe, supportive environment.

Qualifications

• Experience of working in a care or support environment.
• Understanding the impact of trauma and working in a psychologically informed way
• The ability to respond in a calm and composed manner
• The ability to work on own initiative, as well as part of a team
• Good literacy and numeracy skills
• Ability to work shifts
• Experience of managing challenging behaviour and resolving conflict

Responsibilities

• Assist Support Officer colleagues to empower young women aged 16-21 who are homeless or at risk of homelessness to make positive changes in their lives.
• Build positive relationships and take a working-with approach to help residents achieve their goals and move on into independent accommodation.
• Work a shift pattern in accordance with the service rota, covering 24 hours a day, 365 days a year.
• Follow safety and risk plans designed to maintain project safety and in line with service users' support plans

Job description

Support Assistant - £15,047 per annum

What you'll do...

Assisting Support Officer colleagues to enable and empower young women who are homeless, or at risk of homelessness, aged 16-21, to make positive changes in their lives. Building positive relationships and taking a working-with approach to help residents achieve their goals and move on successfully into independent accommodation. Working a shift pattern in accordance with the service rota, covering 24 hours a day, 365 days a year. Working in line with the support plans agreed by service users and their Support Officers and following safety and risk plans designed to maintain project safety.

What you'll bring to the role...

• Experience of working in a care or support environment
• An understanding of the impact of trauma and working in a psychologically informed way
• The ability to respond in a calm and composed manner
• The ability to work on own initiative, as well as part of a team
• Good literacy and numeracy skills
• Ability to work shifts
• A positive approach to tackling project wide issues and responding positively to residents
• Experience of managing challenging behaviour and resolving conflict

Other useful information

We welcome any questions in advance of an application, or if there is something that matters to you and we haven't covered in the job pack, then please get in touch with Kitty Bickerton at [e-mail]

Closing Date: Tuesday, 1st September 2026

We are committed to building a diverse and inclusive workplace that reflects the community we serve, and we actively encourage applications from all backgrounds. To find out more about Taff and view all our current vacancies, please click here - Jobs - Taff Housing Association

Please complete the Equal Opportunities form as part of your application - Equal Opportunity form . This information is essential for us to monitor and promote equality and diversity throughout our recruitment process. Your responses will remain confidential and used only for reporting purpose.