Support Worker

Look Ahead Care and Support; City Of London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Annual leave up to 30 days

Pension up to 8%

Life assurance

Induction program

Training & development

Cycle to work

Employee Assistance Programme

Wellbeing resources

Staff recognition

Free DBS

Job summary

Look Ahead Care and Support is seeking a hardworking Support Worker for our Homelessness Service in Brent. This role does not require experience or personal care, but the right values and resilience are essential.

You will join a 24-hour service and support residents in achieving greater independence. The role offers a salary of £30,784 per annum for 40 hours weekly, with a comprehensive benefits package and professional development opportunities.

Qualifications

• No experience required; values matter
• Ability to work in a team and support individuals with complex needs
• Good communication and safeguarding awareness

Responsibilities

• Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager
• Oversee the daily running of the service ensuring all health and safety responsibilities are met
• Raise safeguarding alerts and complete incident reports within specified timeframe
• Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
• Create support/action plans for providing appropriate support based on the assessment and reflecting the services and resources available
• Support customers to undertake domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of living standards
• Support customers to move on from the service through their identified move on pathway liaising with our Resettlement Officer and Brent Housing team.
• Develop and maintain links with all key agencies and service providers in the local community
• Empower customers to ensure they receive the service and benefits they are entitled to
• Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards in line with GDPR protocol
• Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
• Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
• Engage in learning and development activity to increase knowledge and skills
• Ability to defuse challenging behaviour with awareness of personal safety.
• Adhere to Look Ahead's Policies and Procedures
• Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

Skills

Teamwork

Strong communication

Safeguarding awareness

Organised

Education

NVQ Level 2/3 or equivalent

Job description

Support Worker

We're looking for a hardworking and resilient Support Worker to join our Homelessness Service located in Brent. No experience or personal care required, just the right values.

£ 30,784.00 per annum, working 40 hours per week.

Want to feel in control of your career? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
• Free DBS

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

A Support Worker will help to enable vulnerable people with complex support needs to manage their licences and move towards greater independence within the community by providing a flexible and individually tailored support package.

This role will be based at for Pound Lane, which is a high complex needs 24-hour service with same shift pattern.

The working pattern for this role is: 5 days a week, working over a seven day pattern, weekends included. Shift pattern 8am-4am and late shift 1.30pm-9.30pm

What you'll do:

• Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager
• Oversee the daily running of the service ensuring all health and safety responsibilities are met
• Raise safeguarding alerts and complete incident reports within specified timeframe
• Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
• Create support/action plans for providing appropriate support based on the assessment and reflecting the services and resources available
• Support customers to undertake domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of living standards
• Support customers to move on from the service through their identified move on pathway liaising with our Resettlement Officer and Brent Housing team.
• Develop and maintain links with all key agencies and service providers in the local community
• Empower customers to ensure they receive the service and benefits they are entitled to
• Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards in line with GDPR protocol
• Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
• Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
• Engage in learning and development activity to increase knowledge and skills
• Ability to defuse challenging behaviour with awareness of personal safety.
• Adhere to Look Ahead's Policies and Procedures
• Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

About you:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Approachable and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind and is naturally well organised
• Thrives on change and enjoys dynamic diverse environments
• Is confident with high levels of self-esteem
• Is respectful, articulate and sensitive in style of communication
• Is essentially customer-focused
• Is motivated towards excellence and improvement of personal performance with a can do attitude
• Ability to cope positively with challenging and diverse behaviours

What you'll bring:

Desirable:

• Up to NVQ Level 2/3 or equivalent.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive.We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.