Tenant Support Worker - TAFF184*

Taff Housing Association; Newport; On-site; GBP 23,000 - 28,000; Full time

Job summary

Taff Housing Association in Newport is seeking a Tenant Support Worker to join The Lighthouse Project within our Support Services team. You will provide housing-related support to adults and families facing homelessness or tenancy challenges, working with partners to connect people with the services they need.

The role offers training and progression opportunities, a supportive inclusive environment, and the chance to make a real difference in the community while developing your skills in case

Qualifications

• Ability to work with vulnerable people in housing contexts.
• Knowledge of housing-related support frameworks and processes.
• Understanding landlord/tenant issues and tenancy rights.
• Strong numeracy and literacy skills for documentation and planning.
• Experience undertaking assessments and developing support plans with service users.
• Ability to work collaboratively with colleagues to achieve shared goals.
• Commitment to diversity and inclusive practice in the workplace.
• Full UK driving licence is essential.

Responsibilities

• Provide housing-related support to adults and families to prevent homelessness and sustain tenancies.
• Engage with partner organisations to link service users to relevant services.
• Build resilience and support needs through psychologically informed approaches.

Skills

Vulnerability awareness

Housing-related support

Landlord and tenant knowledge

Numeracy and literacy

Assessments and support plans

Team collaboration

Diversity and inclusion

Valid UK driving licence

Job description

Tenant Support Worker - £25,812 per annum

We have an exciting opportunity for a Tenant Support Worker to join our busy Support Services team in Newport. The Lighthouse Project is a team of nine Support Workers who provide housing-related support to adults and families living in Newport who are facing potential homelessness or struggling to maintain or sustain their tenancies. To help us achieve positive outcomes, we work closely with many organisations, for example Citizens Advice, Jobcentre Plus, DWP, Local Authorities, and Social Services, to ensure that the people we support have access to all the relevant services available to them.

Our office is based in Stow Park Church Community Centre, which is a bustling environment for the local community and provides many services, including access to a food bank that reaches across Newport to those most in need. The role can be challenging. At Taff, we work in a psychologically informed way and aim to build resilience in people affected by trauma, which can bring many challenging emotions. Every member of the team at The Lighthouse Project helps create a supportive, inclusive, and welcoming workspace. You will also receive regular training and learning opportunities as we support you to progress in your career.

What you'll do...

You will be a great support worker in Taff's Support Services department, ensuring that the needs of the service user are met within the specifics of the project.You will be passionate about the difference quality housing related support can make to people's lives.

What you'll bring to the role...

• Excellent Knowledge/ability to work with vulnerable people
• Knowledge/understanding of housing related support
• Knowledge/understanding of landlord and tenant issues
• Excellent numeracy and literacy skills
• Ability to undertake assessments and develop support plans with service users
• Ability to work with colleagues to achieve a shared vision
• Understand the legal, ethical and strategic reasons for supporting workplace diversity
• Ability to drive with full UK driving licence

Other useful information

We welcome any questions in advance of an application, or if there is something that matters to you and we haven't covered in the job pack, then please get in touch with Chris Woods at [e-mail]

We are committed to building a diverse and inclusive workplace that reflects the community we serve, and we actively encourage applications from all backgrounds.