Support Assistant TAFF188

Hollybank Trustees Ltd; Cardiff; On-site; GBP 14,000 - 17,000; Part time

Job summary

Hollybank Trustees Ltd is seeking a Support Assistant to empower young women aged 16–21 who are homeless or at risk, working with the Support Officers to help residents move into independent accommodation.

You will cover a 24/7 service rota, build positive relationships, respond calmly, and follow safety and risk plans to maintain project safety and well-being.

Qualifications

• Experience of working in a care or support environment.
• Understanding of trauma impact and psychologically informed practice.
• Ability to respond calmly and effectively in challenging situations.
• Ability to work on own initiative and as part of a team.
• Good literacy and numeracy skills.

Responsibilities

• Assist Support Officer colleagues to empower residents to make positive changes.
• Build positive relationships and follow service plans and risk/safety protocols.
• Cover shifts as part of the service rota, including 24/7 coverage when required.
• Support residents aged 16–21 toward independent accommodation and goals.

Skills

Care experience

Trauma-informed

Calm under pressure

Teamwork

Literacy & numeracy

Shift work

Conflict resolution

Job description

Location: On site / Cardiff, UK
job type: Permanent / Part-time
Sector and subsector: Housing | Housing Association
AnnualFixed salary:£ 15047.00

Support Assistant - £15,047 per annum

What you’ll do…

Assisting Support Officer colleagues to enable and empower young women who are homeless, or at risk of homelessness, aged 16–21, to make positive changes in their lives. Building positive relationships and taking a working-with approach to help residents achieve their goals and move on successfully into independent accommodation. Working a shift pattern in accordance with the service rota, covering 24 hours a day, 365 days a year. Working in line with the support plans agreed by service users and their Support Officers and following safety and risk plans designed to maintain project safety.

What you'll bring to the role...

• Experience of working in a care or support environment
• An understanding of the impact of trauma and working in a psychologically informed way
• The ability to respond in a calm and composed manner
• The ability to work on own initiative, as well as part of a team
• Good literacy and numeracy skills
• Ability to work shifts
• A positive approach to tackling project wide issues and responding positively to residents
• Experience of managing challenging behaviour and resolving conflict

Other useful information

We welcome any questions in advance of an application, or if there is something that matters to you and we haven't covered in the job pack, then please get in touch with Kitty Bickerton at [e-mail]

Closing Date: Tuesday, 1st September 2026

We are committed to building a diverse and inclusive workplace that reflects the community we serve, and we actively encourage applications from all backgrounds.