Support Assistant TAFF188

Taff Housing; Cardiff; On-site; GBP 13,000 - 17,000; Full time

Job summary

Taff Housing is seeking a dedicated Support Assistant to assist colleagues in empowering young women aged 16-21 who are homeless or at risk. You will help residents achieve goals and move into independent accommodation, following service rotas that cover 24/7/365 and safety plans to maintain project safety.

Ideal candidates have experience in care or support, calm and proactive communication, good literacy, and the ability to work on their own initiative as part of a team.

Qualifications

• Experience of working in a care or support environment.
• Understanding of trauma and working in a psychologically informed way.
• The ability to respond in a calm and composed manner.
• The ability to work on own initiative, as well as part of a team.
• Good literacy and numeracy skills.
• Ability to work shifts.
• A positive approach to tackling project wide issues and responding positively to residents.
• Experience of managing challenging behaviour and resolving conflict.

Responsibilities

• Assisting Support Officer colleagues to enable and empower young women aged 16-21 to make positive changes in their lives.
• Build positive relationships and take a working-with approach to help residents achieve their goals and move on into independent accommodation.
• Work a shift pattern in accordance with the service rota, covering 24 hours a day, 365 days a year.
• Follow safety and risk plans designed to maintain project safety.

Skills

Care environment experience

Trauma-informed approach

Calm under pressure

Team player

Literacy

Numeracy

Shift work

Issue resolution

Job description

What You’ll Do...

Assisting Support Officer colleagues to enable and empower young women who are homeless, or at risk of homelessness, aged 16-21, to make positive changes in their lives. Building positive relationships and taking a working-with approach to help residents achieve their goals and move on successfully into independent accommodation. Working a shift pattern in accordance with the service rota, covering 24 hours a day, 365 days a year. Working in line with the support plans agreed by service users and their Support Officers and following safety and risk plans designed to maintain project safety.

Support Assistant - £15,047 per annum

What You’ll Do...

Assisting Support Officer colleagues to enable and empower young women who are homeless, or at risk of homelessness, aged 16-21, to make positive changes in their lives. Building positive relationships and taking a working-with approach to help residents achieve their goals and move on successfully into independent accommodation. Working a shift pattern in accordance with the service rota, covering 24 hours a day, 365 days a year. Working in line with the support plans agreed by service users and their Support Officers and following safety and risk plans designed to maintain project safety.

What You’ll Bring To The Role...

• Experience of working in a care or support environment
• An understanding of the impact of trauma and working in a psychologically informed way
• The ability to respond in a calm and composed manner
• The ability to work on own initiative, as well as part of a team
• Good literacy and numeracy skills
• Ability to work shifts
• A positive approach to tackling project wide issues and responding positively to residents
• Experience of managing challenging behaviour and resolving conflict

Full details of the role can be found in the job pack - Support Assistant Job Pack

Closing Date: Tuesday, 1st September 2026

Interview Date: Wednesday, 9th September 2026.

We are committed to building a diverse and inclusive workplace that reflects the community we serve, and we actively encourage applications from all backgrounds.

Please complete the Equal Opportunities form as part of your application - Equal Opportunity form. This information is essential for us to monitor and promote equality and diversity throughout our recruitment process. Your responses will remain confidential and used only for reporting purpose.