Support Assistant - Part time 30hrs pw

Delta Housing; Southend-on-Sea; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Learning and development

Rewards programme

Employee assistance

Volunteer programme

25 days pro rata annual leave

Hybrid working policy

Job summary

Delta Housing is seeking a motivated Support Assistant on a part-time basis (30 hours per week across shifts) to provide person-centred support to individuals in daily living, tenancy sustainment and community engagement at our on-site services in Southend-on-Sea.

You will assist with daily living activities, support plans, safeguarding, and coordination with partners, while upholding Delta's values and policies. The role offers development opportunities and a flexible hybrid working policy.

Qualifications

• QCF Level 3 or working towards this qualification.
• Ability to work effectively both alone and as part of a team.
• Commitment to delivering excellence in customer service.
• Understanding of needs, rights, equality and diversity of the people we support.
• Ability to communicate effectively orally, in writing and electronically with colleagues and the people we support.

Responsibilities

• Support individuals with daily living activities, including personal care and tenancy sustainment.
• Develop, implement, monitor and review support plans reflecting individual needs and outcomes.
• Deliver support in line with policies, procedures, safeguarding and safety standards.
• Assist with medication, appointments and routine operational tasks.
• Communicate effectively with individuals, families and professionals to ensure coordinated support.

Skills

Teamwork

Customer service

Communication skills

Equality & diversity

Education

QCF Level 3

Job description

We are looking for a Support Assistant on a part time basis of 30 hours a week spread across different shifts to provide high-quality person centred support to individuals in all aspects of daily living, promoting independence, tenancy sustainment, community engagement, and positive outcomes while ensuring services are delivered in line with Delta's values, policies and procedures.

What you'll be doing

• To support individuals with daily living activities, including personal care, tenancy sustainment goal setting and participation in meaningful activities.
• Contribute to the development implementation, monitoring and review of support plans to ensure they reflect individual needs, aspirations and outcomes.
• Ensure all support is delivered in accordance with organisational policies, procedures, legislative requirements, and safeguarding, health and safety standards.
• Support the safe operation of the service, including medication administration, appointment support, and completion of routine operational tasks.
• Communicate effectively with individuals, colleagues, families, and partner professionals to ensure coordinated and responsive support.

What we are looking for

• QCF level 3 (or working towards this qualification).
• The ability to effectively both alone and as part of a team
• Commitment to always delivering excellence in customer service.
• Basic understanding and promoting the needs, rights equality, and diversity of the people we support.
• The ability to communicate effectively orally, in writing, electronically with colleagues, interested other professionals and the people we support.

Please note the office expectancy of this role is as follows: This role requires you to be based on site for the 30 hours per week. We require flexibility around working hours as shifts may vary on a weekly basis.

• The salary for this post will be £21,265 Per Annum.
• Learning and development opportunities
• Robust employee reward and recognition programme
• Free and confidential Employee Assistance Programme
• Volunteering programme
• 25 days pro rata annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
• 30 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing Ltd.