Support and Operations Executive

Ayda; United Kingdom; Remote; GBP 30,000 - 40,000; Full time

Job summary

Join a leading technology startup as a Support & Operations Executive. This entry-level remote role offers a chance to learn across various teams while ensuring smooth service delivery. You will manage support tickets, monitor platform activity, and assist with administrative tasks. Ideal for proactive candidates eager to grow in a collaborative environment.

Benefits

Flexible Working Arrangements

Growth Opportunities

Strong Culture of Continuous Improvement

Qualifications

• Entry-level position requiring excellent attention to detail and organizational skills.
• Proficient in tools such as Excel and CRM systems.

Responsibilities

• Deliver exceptional support for users and monitor platform activity.
• Create and manage support tickets, diagnose software issues.

Skills

Attention to Detail

Communication

Problem Solving

Customer Focus

Team Player

Tools

Excel

CRM Systems

Job description

3 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

As a Support & Operations Executive, you will play a key role in ensuring the smooth operation of our service and platform. This entry-level position offers exposure to various areas and teams within our technology startup. We are seeking a proactive, eager-to-learn candidate who thrives in a team environment. Your primary focus will be to deliver exceptional support for users, monitor platform activity, and perform essential administrative tasks to maintain high-quality service delivery. This is a remote role, providing you with the flexibility to work from anywhere with reliable internet access.

Specifically, you will be required to:

1. Develop deep working knowledge of the Ayda platform.
2. Create, tag and effectively manage support tickets.
3. Diagnose software issues and engage with the Product Owner using established processes.
4. Support the customer success and sales team in maintaining the CRM tool to ensure contacts and accounts are kept up to date.
5. Proactively monitor platform activity for day-to-day operations.
6. Perform other duties as required.

About you:

• You have excellent attention to detail and organisational skills.
• You have good communication (both written and verbal) skills.
• You have strong problem-solving abilities.
• You are proficient in tools such as Excel and CRM systems.
• You are customer-focused and solution-oriented.
• You are a team player willing to support colleagues to achieve shared goals.

Apply because you want to…

• Take on a role with significant potential for growth.
• Surround yourself with smart, open, curious, and action-oriented people with opportunities to learn at every turn.
• Join a strong culture of continuous improvement, openness, and transparency.
• Enjoy flexible working arrangements.

Seniority level

Entry level

Employment type

Full-time

Industries

Software Development

Referrals increase your chances of interviewing at Ayda by 2x

Sign in to set job alerts for “Support Specialist” roles.

City Of London, England, United Kingdom £30,000.00-£40,000.00 1 week ago

London, England, United Kingdom 2 days ago

Customer Support Specialist - United Kingdom

Derby, England, United Kingdom 2 days ago

Phone Support Specialist (Fincrime - Fraud)

Milton Keynes, England, United Kingdom 2 days ago

Edinburgh, Scotland, United Kingdom 1 week ago

Glasgow, Scotland, United Kingdom 1 week ago

Client Operational Support Coordinator/Data Analyst

Newcastle Upon Tyne, England, United Kingdom 1 week ago

Remote Chat Support Executive - Work from home

EverWell - Customer Support Specialist (Remote, UK)

London, England, United Kingdom 16 hours ago

London, England, United Kingdom 1 month ago

Technical Customer Support Engineer (remote)

Evening Document Production Specialist (Remote, Part Time - 4pm to 9pm)

London, England, United Kingdom 1 week ago

Workflow Coordinator / Document Production Specialist (Remote 2pm - 10pm)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.