Microsoft Operations Executive - 12 Month FTC

Softcat; Marlow; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading technology solutions company in Marlow is seeking a Microsoft Operations Executive for a 12-month FTC. This role involves providing operational support to corporate and public sector customers. The ideal candidate will possess strong communication skills and a passion for customer service, working within a collaborative team to manage Microsoft agreements effectively. Flexible working patterns are available, promoting a supportive work environment.

Qualifications

• Strong communication skills, both written and verbal.
• A passion for providing extremely high levels of customer service.
• The ability to prioritise workloads and maintain a high level of attention to detail.

Responsibilities

• Day to day management of the Microsoft Operations inbox.
• Liaising with Microsoft Account Managers and Operations.
• Supporting customers throughout their entire lifecycle.

Skills

Communication

Customer Service

Attention to Detail

Job description

Microsoft Operations Executive - 12 Month FTC

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Microsoft Operations Executive - 12 Month FTC

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Join to apply for the Microsoft Operations Executive - 12 Month FTC role at Softcat

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Microsoft Operations Team

The Microsoft Operations Team is part of the newly established Vendor and Cloud Alliance structure. Our team provides operational support to both Corporate and Public Sector customers, assisting them and account managers throughout the entire lifecycle of a Microsoft agreement. We are dedicated and driven, prioritizing customer service and striving to be the best Microsoft Operations team in the industry.

Success. The Softcat Way.

Softcat is a £1billion+ pa turnover technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure; we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

Become An Essential Part Of Our Microsoft Operations Team

This individual will be responsible for providing operations assistance across both corporate and public sector customers through the full life cycle of a Microsoft agreement.

As a Microsoft Operations Executive, you'll be responsible for:

• Day to day management of the Microsoft Operations inbox, supporting with internal and external requests
• Liaising with Microsoft Account Managers, Operations and the Licencing teams
• Setting up small to large agreement contracts and validating Microsoft Agreements
• Supporting customers throughout their entire lifecycle including contracts, agreement set ups, post sales licensing and portals
• Communicating with Softcat Account Managers, ensuring orders are placed correctly and on-time
• Facilitating with CSP (Cloud Solution Provider) queries
  
  
  

What We Need From You

• Strong communication skills, both written and verbal
• A passion for providing extremely high levels of customer service
• An interest in technology and becoming an expert in Microsoft solutions
• The ability to prioritise workloads and maintain a high level of attention to detail
• Be able to work on their own as well as part of the team
  
  
  

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you!

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working – 3 days in the office and 2 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs
  
  
  

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.

You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Computer Hardware Manufacturing, Software Development, and IT Services and IT Consulting

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