Support Analyst

Corriculo Recruitment; Basingstoke; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days' holiday

On-call allowance

Opportunities for training and progression

Job summary

A well-established Managed Service Provider in Basingstoke is seeking a Support Analyst to provide 1st line desktop support to around 850 users. This role offers excellent training and progression opportunities within a dynamic SME environment, with a modern Microsoft setup. Candidates should have some commercial experience along with customer service skills. This position requires working on-site up to five days a week with some flexibility for remote work.

Qualifications

• Some prior commercial experience of providing 1st line desktop support.
• Demonstrably strong customer manner.
• Experience with Active Directory would be highly advantageous.

Responsibilities

• Provide support services to approximately 850 users across multiple sites.
• Involvement in project work while providing 1st line desktop support.
• Work in a modern Microsoft environment.

Skills

Customer service skills

Experience with Microsoft operating systems

Experience with Active Directory

Customer service

Tools

Windows 10

Office 365

Job description

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Corriculo Recruitment provided pay range

This range is provided by Corriculo Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Support Analyst, Service Desk, 1st line, Entry-level COR7380

An excellent, award winning company seeks a Support Analyst / Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment.

The Role

In a varied and highly-visible role, the Support Analyst / Service Desk Analyst will be given the necessary training and support to provide support services to approximately 850 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work. The Service Desk Analyst will be based in the office up to 5 days a week, but with the possibility of a day a week working from home. The client operates a modern Microsoft environment based around core technology including Windows 10, Office 365 and Active Directory.

The Company

The Support Analyst / Service Desk Analyst will be joining a well-established Managed Service Provider with ambition and a clear plan for growth. Vendor‑neutral, their commitment to quality has seen them partner with over 1,000 UK businesses, varying in size and industry.

Benefits

• 25 days' holiday
• On‑call allowance
• Amazing opportunities for training and progression

Requirements

• Some prior commercial experience of providing 1st line desktop support, with a demonstrably strong customer manner
• Experience with a variety of Microsoft operating systems – ideally including Windows 10 and/or O365
• Experience with Active Directory – new user creation / account administration – would be highly advantageous

The list above is important, but not as important as hiring the right person! So if you don’t meet all of the criteria above, but feel the role is of interest, please apply or get in touch today to discuss further.

Next Steps

If you have any questions or would simply welcome a chat about this excellent Support Analyst / Service Desk Analyst role and company, just call me or drop me an email, as I’d love to hear from you! If, though, you think this role could be right for you and you’d like to learn more, then please apply now!

Corriculo Ltd acts as an employment agency and an employment business.