Service Desk Manager

Corriculo Recruitment; Steeton; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading managed service provider in the UK is seeking an experienced Service Desk Manager to helm a technical team delivering high-quality IT support services. The role involves overseeing incident management, enforcing service standards, and driving process improvements within a 24/7 environment. Candidates must have strong leadership experience, technical expertise in IT systems, and eligibility for Security Clearance.

Qualifications

• Strong experience in leading an IT support team to deliver exceptional service.
• Proficient in Microsoft 365, Azure, infrastructure, and networking.
• Familiarity with service improvement practices is beneficial.

Responsibilities

• Lead a skilled technical team for critical IT support.
• Oversee incident management and service delivery.
• Drive process improvement in a 24/7 support environment.

Skills

Leadership of customer-facing IT support team

Technical knowledge of Microsoft 365

Knowledge of Azure and cloud environments

Understanding of ITIL or ISO27001

Experience with ConnectWise

Eligibility for SC Clearance

Valid UK driving licence

Job description

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Corriculo Recruitment provided pay range

This range is provided by Corriculo Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Service Desk Manager, IT Support, SC Clearance, COR7384

An exciting opportunity has arisen for a talented Service Desk Manager to join a leading MSP, managing a growing team that delivers high-quality IT support to major clients throughout the UK.

The Role

As the Service Desk Manager, you’ll lead a skilled technical team providing exceptional support across critical IT systems. This is a hands‑on leadership role, responsible for maintaining strong service standards, driving process improvement, and ensuring smooth day‑to‑day operations within a 24/7 support environment.

You’ll oversee incident management, service delivery, and continuous improvement – ensuring customers experience reliability, transparency, and outstanding technical care.

The Company

Our client is a leading MSP provider specialising in delivering secure networks and solutions to clients across the UK. The Service Desk Manager will join a dynamic team that values hard work and innovative thinking, working primarily onsite from their offices near Bradford, with occasional visits to client sites.

This role requires UK residency and eligibility for Security Clearance (SC).

What’s Required?

The ideal Service Desk Manager will bring:

• Strong experience leading a customer‑facing IT support team
• Strong technical knowledge of Microsoft 365, Azure, infrastructure, networking, and cloud environments
• Familiarity with ITIL or ISO27001 frameworks and service improvement practices is a plus, as is ConnectWise experience
• Eligibility for SC Clearance and a valid UK driving licence

What’s Next?

If you’re an experienced Service Desk professional looking to lead a capable team delivering secure and high‑impact IT services, apply today for immediate consideration!

Service Desk Manager, IT Support, SC Clearance, COR7384