Support Advisor

Post Office Ltd; Chesterfield; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme (min 10%)

Digital GP access

Employee Assistance Programme

Life assurance & income protection

Online courses & development

Exclusive discounts

Job summary

Post Office Ltd in Chesterfield is seeking a Support Advisor for our Branch Support Centre. You’ll be the first point of contact for Postmaster queries, delivering empathetic, solution-oriented support across multiple channels.

You will learn branch operations and contribute to resolving issues while completing necessary administrative tasks. The role includes a six-week training programme and ongoing development opportunities within Retail Operations.

Qualifications

• Experience delivering high levels of customer satisfaction across contact channels.
• Strong telephone manner and people skills.
• Proficiency with Microsoft Office and general IT literacy.

Responsibilities

• Be the first point of contact for all Postmaster queries and resolve issues with empathy.
• Manage administrative activities to ensure issues are tracked and resolved for Postmasters and branches.
• Assist in onboarding through a 6 week training programme and ongoing development.

Skills

Customer service

Telephone etiquette

IT literacy

Tools

Microsoft Office

Job description

Requisition ID19107-Posted10/12/2026-Operations (50000002)-BSC Team A (60000430)-Chesterfield (126252)-Retail Operations-Permanent-Full Time-East Midlands

As a Support Advisor within our Branch Support Centre you will be the first point of contact for all Postmaster queries. By showing a passion for resolution and showing Postmasters empathy by truly listening to them and putting yourself in their shoes, you’ll effectively deliver consistently high levels of Postmaster satisfaction via all contact channels

You will become an expert in Post Office branch operations and know how to help Postmasters and branches resolve their issues. You will also complete administrative activities to ensure that issues captured in first line support are effectively managed and resolved for Postmasters and branches.

Our Branch Support Centre is the gateway to a truly fantastic career within Post Office as you receive a 1st class 6 week training programme on arrival followed by continual development and genuine career opportunities throughout your time with us.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 25 days annual leave (rising to 30 after 2 years), plus bank holidays
• Generous pension scheme with minimum 10% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & saving

Click here for a detailed overview of our benefits

What you’ll need to succeed

• Someone with a passion for Customer Service with a great telephone manner
• IT literacy ideally with Microsoft packages
• Have the flexibility to work on a rota covering Monday to Friday 8am-7.30pm and on average 1-2 Saturdays per month

About us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers.postoffice.co.uk

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact [e-mail]

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.