Customer Service Point Advisor

Royal Mail; Windermere; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Hourly wage £13.68

22.5 days holiday

Contributory pension

Career development potential

Uniform provided

Parental leave

Employee discounts

Job summary

Royal Mail in Windermere is seeking a Customer Service Point Assistant on a permanent part-time contract. You will be the friendly first contact for customers at the Delivery Office, handling mail, payments and queries with care.

The role runs 25 hours per week across 4 or 5 days, including shifts between 1:15pm and 6:15pm on weekdays and 7am to 3:30pm on Saturdays. Benefits include a daily wage, pension, holiday leave and uniform after three months.

Qualifications

• Acceptance and issuing of mail to and from customers, including stamped and tracked services.
• Cash, card payments and refunds handling with end-of-day reconciliation.
• Ability to maintain spreadsheets and respond to customer queries.

Responsibilities

• Provide excellent customer service at the Customer Service Point in the Delivery Office.
• Process mail and customer transactions accurately and efficiently.
• Reconcile daily cash and payments and maintain basic records.

Skills

Customer service

Organised

People skills

Independent

Follow instructions

Tools

Basic computer applications

Job description

Customer Service Point

Job Reference: 342470

Location: Windermere Delivery Office, LA23 1AA

Job type: Permanent contract

Hours: 25:00 hours per week, working 4 or 5 days across Mon-Sat, working between 1:15pm-6:15pm Mon-Fri / 7am-3:30pm Sat

There has never been a more exciting time to join us! We are reinventing Royal Mail for the future and now is a perfect time to join us on that journey.

Royal Mail is a company with a proud history of providing excellent service; we connect companies, customers and communities across the country. We are looking for a Customer Services Assistant to work in our Customer Service Point within our Delivery Offices, to be the first point of contact for our customers and the face of our business.

As a Customer Service Point Assistant you will deal directly with the public providing them with an excellent customer service experience for all products offered.

Typical duties involve acceptance and issuing of mail to and from customers including ‘stamped’, Special Delivery tracked mail and tracked returns or dealing directly with customer queries.

You will be required to manage cash, card payments and refunds and complete a full reconciliation at the end of the day. You will maintain spreadsheets and web-based systems whilst monitoring and responding to customers.

A bit about you

• Upbeat, independent, self-motivated and strive for the best results
• Organised, punctual and ready to deliver great customer service
• Open to change, ability to follow written instructions and be familiar with basic computer applications
• Think of yourself as a people-person and a friendly face in the community
• Has a strong sense of community and takes pride in what you do

What we do for you

• A guaranteed hourly rate of £13.68p/h (paid monthly and adjusted to your working hours).
• 22.5 days holiday, rising with length of service (adjusted to your working hours if part time).
• Contributory pension scheme
• Lots of opportunity to develop a career
• Full uniform provided if you’re on a contract of longer than three months
• Excellent parental leave policy
• Various discounts including high street vouchers, travel and attraction discounts, and savings on beauty products and gym membership

Please note:

For candidate search purposes, roles offering between above 35 hours per week are listed as full-time. However, any role under 37 hours per week will be classified as part-time in the employment contract.

As a Customer Service Point Assistant, you’re expected to handle election materials and certain items (such as food products or alcohol) in line with Royal Mail business standards.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.