Retail Communications Manager - Transformation

Post Office Ltd; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Annual leave

Bonus potential

Car allowance

Pension scheme

Digital GP access

Life assurance

Online courses & development

Employee discount platform

Job summary

Post Office Ltd. is seeking a Retail Communications Manager to lead communications for high-impact transformation initiatives across our retail and partnership network on an 18-month contract.

You will ensure colleagues, Postmasters and stakeholders are informed, engaged and inspired through clear, compelling messaging across channels. You will work with senior stakeholders and project teams to deliver integrated campaigns that support business priorities, driving engagement and bringing

Qualifications

• Demonstrable experience creating and delivering communications for multi-site stores within Retail.
• Experience with large-scale Transformation within Retail.
• Strong writing and communication skills and the ability to translate corporate messages for a wider in-store audience.
• Demonstrable experience establishing successful cross-functional stakeholder relationships.
• Experience delivering projects to achieve key objectives.
• Excellent influencing and communication skills to deliver messages effectively and drive outcomes.
• Ability to develop and maintain relationships with senior stakeholders and leaders to build support for plans.
• Strong commercial acumen and ability to make data-driven business decisions.

Responsibilities

• Create and deliver communications for a portfolio of transformation initiatives across the retail and partner network.
• Develop and execute integrated campaigns spanning digital and traditional channels.
• Collaborate with senior stakeholders, project teams and retail operations to land key messages.
• Use audience insight and storytelling to inform and engage colleagues and Postmasters.

Skills

Retail communications

Stakeholder management

Change communication

Storytelling

Cross-functional collaboration

Project delivery

Influencing skills

Data-driven decisions

Job description

Career Opportunities: Retail Communications Manager - Transformation (19096)

Requisition ID19096-Posted09/30/2026-Revenue (50000023)-External Communications (60000183)-Wood Street (14402)-Marketing, Brand and Customer Experience-Fixed Term-Full Time-City of London – and Greater London

Salary: Competitive plus comprehensive benefits package
Grade: 3A
Reporting Line: Head of Retail & Partner Comms
Contract Type: 18 month FTC
Location: Wood Street, London/Hybrid
Closing Date : 14th October

What to expect

As a Retail Communications Manager, you will join us on an exciting journey undertaking a high-impact role responsible for creating and delivering communications for a portfolio of key transformation initiatives across our retail and partnership network on an 18 month contract. You will play a pivotal role in ensuring colleagues, Postmasters and stakeholders are informed, engaged and inspired through clear, compelling and audience-focused communications.

You will be working collaboratively with senior stakeholders, project teams, retail operations and corporate communications colleagues to develop and deliver integrated communication campaigns that support business priorities, drive engagement and help bring our transformation roadmap to life. Using audience insight, innovative communication techniques and strong storytelling skills, you will ensure key messages land effectively across a variety of digital and traditional channels.

This role offers you a unique opportunity to make a tangible impact on one of the UK's most recognised brands, shaping how transformation is communicated across our network while supporting our vision of creating a thriving Post Office for every community. You will influence strategic initiatives, drive continuous improvement and help strengthen engagement with our Postmasters and colleagues during a period of significant change.

How our people behave is as important to Post Office as what is delivered. The Retail Communications Manager will role model the Post Office behaviours and demonstrate a Postmaster First mindset.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
• Up to 18% on target bonus opportunity
• Annual car allowance
• Generous pension scheme with minimum 10% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & savings

To be successful in this role you will have demonstrable experiencecreating and delivering Communications for multi-site stores within Retail.

As a Retail Communications Manager you will ideally have experience with large scale Transformation within Retail. In addition to this, the ideal candidate will have:

• Strong writing and communication skills and the ability to take a corporate comms message and translate to a wider in store audience
• Substantial experience in establishing successful, cross-functional, stakeholder relationships
• Demonstrable experience of delivering projects to achieve key objectives
• Excellent influencing and communication skills with the ability to utilise a range of techniques to deliver messages effectively, make an impact, and drive a successful outcome
• Ability to develop and maintain strong relationships with senior stakeholders and leaders to build support for functional plans and activity
• Strong commercial business acumen and ability to make data-driven business decisions

About us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit [e-mail]

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.
As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact [e-mail]
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.