Support Administrator

JUICE RECRUITMENT; Shepton Mallet; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

25 days holiday plus Bank Holidays

Onsite parking

Social get togethers and events

Ongoing support and training opportuni

Job summary

Juice Recruitment is excited to help a specialist organisation find a focused Support Administrator to join their team in Shepton Mallet. The role covers handling customer enquiries, quotations and orders, coordinating servicing and engineer visits, and maintaining accurate records and documentation to support compliance and quality standards.

You will manage stock and traceability for loan items, monitor temperature-controlled equipment, and liaise with customers, suppliers and internal teams

Qualifications

• Excellent attention to detail and a methodical approach to administration.
• Strong organisational skills with the ability to manage competing priorities.
• Confident communication skills and a professional, customer-focused approach.
• Good IT skills and confidence working with databases and administrative systems.
• Ability to follow processes and procedures accurately.
• Proactive problem-solving and escalation when required.

Responsibilities

• Managing customer enquiries, quotations and orders.
• Coordinating servicing, repairs and engineer visits.
• Maintaining accurate records, databases and documentation.
• Managing loan and sample stock, ensuring full traceability.
• Monitoring temperature-controlled equipment and escalating any issues.
• Liaising with customers, suppliers and internal teams to ensure requests are handled efficiently.
• Supporting compliance with company procedures and quality standards.
• Keeping maintenance contracts and service schedules up to date.

Skills

Attention to detail

Organisational skills

Customer-facing communication

IT skills

Process adherence

Problem solving

Team collaboration

Compliance knowledge

Tools

MS Office

CRM system

Job description

Are you an organised administrator who enjoys keeping things running smoothly behind the scenes?

Would you love a role where your attention to detail directly supports customers, colleagues and compliance?

Juice Recruitment are delighted to be supporting a specialist organisation with their search for a Support Administrator to join their team.

This is a varied and important role, supporting the smooth management of customer service requests, maintenance, repairs and stock, while ensuring accurate records, excellent customer service and robust processes are maintained across the business.

DAY TO DAY

• Managing customer enquiries, quotations and orders.


• Coordinating servicing, repairs and engineer visits.


• Maintaining accurate records, databases and documentation.


• Managing loan and sample stock, ensuring full traceability.


• Monitoring temperature-controlled equipment and escalating any issues.


• Liaising with customers, suppliers and internal teams to ensure requests are handled efficiently.


• Supporting compliance with company procedures and quality standards.


• Keeping maintenance contracts and service schedules up to date.

WHAT WE'D LOVE TO SEE

• Excellent attention to detail and a methodical approach to administration.


• Strong organisational skills, with the ability to manage competing priorities.


• Confident communication skills and a professional, customer-focused approach.


• Good IT skills and confidence working with databases and administrative systems.


• The ability to follow processes and procedures accurately.


• A proactive approach to problem-solving and escalating concerns when required.


• The ability to work collaboratively with customers, colleagues and external contacts.


• An understanding of the importance of accurate records and compliance would be advantageous.

AND FOR YOU

• 25 days holiday plus Bank Holidays


• Onsite parking


• Social get togethers and events


• Ongoing support and training opportunities

This is a fantastic opportunity to join an established and supportive organisation where no two days are quite the same.

INDO