Supply Planning Coordinator

HARRODS; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Harrods is seeking a Supply Planning Coordinator to support supplier onboarding, manage delivery schedules, and drive forecasting and planning improvements across Fashion and General Merchandise. You will work closely with suppliers and internal teams, acting as the go-to expert for the supplier portal and key processes.

You will bring strong organisation, analytical skills, and proven experience in supply chain planning, with ability to train and engage stakeholders and resolve issues in a

Qualifications

• Experience in supply chain, planning, logistics, operations, or supplier-facing environments.

Responsibilities

• Support supplier onboarding and onboarding of new ways of working.
• Act as SME for the supplier portal, deliver training, resolve queries, ensure process compliance.
• Monitor and resolve EDI message failures; escalate complex issues as needed.
• Support PO management and maintain delivery schedules to improve forecasting and capacity planning.
• Produce and analyze supply chain reports and supplier performance KPIs.

Skills

Supply chain coordination

Supplier onboarding

SAP or ERP systems

PO management

Forecasting and planning

Data analysis

Stakeholder engagement

Tools

SAP

ERP systems

Job description

Play a key role in shaping an efficient and collaborative supply chain, working closely with suppliers and internal stakeholders to ensure products move seamlessly from source to distribution.

About the Role

As a Supply Planning Coordinator, you will support the delivery of our Supplier Engagement Strategy, helping to strengthen supplier relationships, improve operational processes, and drive supply chain efficiency across Fashion and General Merchandise categories. Acting as a key point of contact for suppliers and internal teams, you'll ensure smooth onboarding to our supplier platform, support purchase order management, monitor operational performance, and provide valuable insights that help optimise planning and forecasting activities.

Key responsibilities include:

• Building strong collaborative relationships with suppliers and internal business teams, supporting supplier onboarding and adoption of new ways of working.
• Acting as a subject matter expert for the supplier portal, delivering training, resolving queries, and ensuring compliance with established processes.
• Monitoring and resolving EDI message failures within agreed service levels, escalating complex issues where required.
• Supporting effective purchase order management and maintaining accurate delivery schedules to improve forecasting and capacity planning.
• Producing and analysing supply chain reports, supplier performance data, and freight forwarding KPIs to support operational improvements.

About You

You will be a highly organised and analytical coordinator who enjoys building strong relationships and working collaboratively across multiple teams. Comfortable managing competing priorities, you will take a proactive approach to problem-solving and be confident communicating with both internal stakeholders and external suppliers. You will be passionate about delivering a high standard of service, using data and insights to support decision-making and continuous improvement. With excellent attention to detail and a flexible mindset, you'll thrive in a fast-paced supply chain environment and enjoy contributing to projects that drive positive change across the business.

You will also have:

• Experience working in a supply chain, planning, logistics, operations, or supplier-facing environment.
• Strong systems capability, with experience using reporting and operational platforms such as SAP or similar business systems.
• Excellent presentation and communication skills, with the confidence to deliver training sessions and engage a range of stakeholders.

About Us

Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.