Supply Operations Manager

TN United Kingdom; London; Remote; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Supply Operations Manager to enhance global collaboration and drive operational success. In this pivotal role, you will develop and own an operational framework, lead partner onboarding, and leverage platform expertise to optimize international supply operations. Your analytical skills will help you understand market dynamics while your strategic thinking will enable scalable processes that support long-term growth. If you are passionate about operations management in a fast-paced B2B SaaS environment, this opportunity is perfect for you!

Qualifications

• Proven track record in B2B SaaS customer success roles.
• Strong analytical and communication skills for partner engagement.

Responsibilities

• Develop and maintain an operations playbook for international supply growth.
• Lead onboarding for international supply partners and ensure smooth integration.

Skills

B2B SaaS Customer Success

Analytical Skills

Communication Skills

Strategic Thinking

Autonomy

Tools

AdQuick platform

Job description

We seek a dynamic and results-driven Supply Operations Manager to lead and optimize our international media owner operations. This role is pivotal in driving growth, enhancing operational efficiency, and ensuring seamless global collaboration with media owner partners. If you thrive in a fast-paced environment and are passionate about operations management and B2B SaaS, we want to hear from you!

Key Responsibilities:

1. Develop and Own Operational Framework: Create and maintain a comprehensive operations playbook to support international supply growth.
2. Partner Onboarding: Lead the onboarding process for international supply partners, ensuring smooth integration into our systems.
3. Platform Expertise: Become an expert in the AdQuick platform, leveraging its capabilities to drive operational success.
4. Knowledge Base Development: Create training videos and documentation to build a robust knowledge base for internal teams and external partners.
5. Understand Market Dynamics: Analyze and apply insights into B2B marketplace dynamics and flywheel strategies to enhance supply chain efficiency.
6. Product Feedback Collaboration: Participate in product feedback sessions, collecting valuable insights from supply partners to inform product improvements. Collaborate across departments to implement improvements to products and processes.
7. KPI Development: Define key performance indicators (KPIs) and implement tracking systems to measure the success of global supply growth strategies.

Qualifications:

1. Experience: Proven track record in B2B SaaS customer success roles, with strong expertise in managing customer relationships and driving retention.
2. Analytical Skills: Ability to understand complex marketplace dynamics and implement strategies that align with business objectives.
3. Communication Skills: Excellent written and verbal English for creating training materials and engaging with partners.
4. Strategic Thinking: Demonstrated ability to develop scalable processes and metrics that support long-term growth.
5. Autonomy: A high level of independent motivation and autonomy over daily tasks.

Nice to have:

1. Advertising and Media: Understanding of the out-of-home advertising landscape, products, and terminology.
2. Language skills: Fluency in Spanish, fluency in French.

Location:

This role is fully remote. However, for optimal collaboration with the team, we prefer candidates based in the UK, with a secondary preference for those on the US East Coast.