Supply Chain Service Manager

Brakes Group; Ashford; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Holiday allowance

Staff discounts

Cinema discounts

Recognition awards

Career progression

Job summary

Sysco GB is seeking a proactive Supply Chain Service Manager to join the Product Supply team on a full-time, permanent basis. You will drive end-to-end service improvements, monitor service levels, and deliver robust plans while collaborating with Planning, Sales and Operations to enhance customer satisfaction.

The role supports hybrid working with a requirement to be in the Ashford office at least two days per week, and occasional travel for meetings.

Qualifications

• Experience in supply chain, customer service or account management.
• Strong analytical and data interpretation skills.
• Proficient in Microsoft Office; experience with SAP, Power BI or Tableau is a plus.

Responsibilities

• Drive end-to-end service improvements across customer base.
• Monitor and improve service levels across sales channels and collaborate with Planning, Sales and Operations.
• Conduct root cause analysis and develop robust improvement plans for long-term results.
• Provide regular performance reporting and lead service reviews with stakeholders.
• Engage with Sales and customers to agree service expectations and monitor contracts.

Job description

• Department: Supply Chain and Operations (Central Supporting Roles)

Job Description

Sysco has an opportunity for a Supply Chain Service Manager to join the Product Supply team on a full-time, permanent basis. Reporting to the Service Team Manager, this role is responsible for driving end-to-end service improvements across our customer base. Working closely with Planning, Sales, Operations and external customers, you will identify service challenges, analyse performance trends and deliver sustainable solutions that enhance customer service and business performance.

The successful candidate will play a key role in monitoring and improving service levels across different sales channels. Using data and insight, you will investigate service issues, conduct root cause analysis and develop robust improvement plans that deliver long-term results. You will provide regular performance reporting, support service reviews with key stakeholders and lead discussions focused on improving operational performance. The role also involves working collaboratively with Sales teams and customers to agree service expectations, monitor contractual commitments and develop joint improvement initiatives where appropriate.

Our role is Monday – Friday, 39 hours per week, 8am-5pm and is offering hybrid working, with a minimum of 2 days a week in the Ashford office, so you must be within a commutable distance. The site has good transport links and free car parking for colleagues. Occasional travel will be required for internal and external meetings.

We're looking for a commercially minded professional with experience in supply chain, customer service or account management who is looking to take the next step in their career. You will have a strong understanding of service performance and continuous improvement principles, with the ability to identify opportunities, influence stakeholders and drive meaningful change. Experience working with both internal and external customers and building effective relationships at all levels will be key to your success.

Strong analytical skills are essential, along with the ability to interpret, manipulate and present data to support decision-making and service improvement activities. You will be proficient in Microsoft Office, particularly Excel, and ideally have experience using systems and reporting tools such as SAP, Power BI or Tableau. Excellent communication, negotiation and stakeholder management skills are also required, as you will regularly engage with colleagues, customers and senior stakeholders across the business.

This role would suit a proactive and resilient self-starter who enjoys solving problems, challenging the status quo and driving continuous improvement. You'll be highly organised, able to manage multiple priorities, and confident taking ownership of initiatives that deliver measurable improvements in customer service and operational performance.

What you’ll receive:

• Generous holiday allowance, with option to purchase 5 additional holiday days
• Huge discounts on all sorts of lovely food and award-winning products through our staff shop
• Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo.
• Recognition awards and Incentives
• Career progression opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility

Additional Information

Supporting You at Every Stage of Life

At Sysco GB, we recognise that everyone's circumstances are different – and that life doesn't stop when you're at work. That's why we offer a range of policies and support designed to care for colleagues through different life stages and personal circumstances.

Our support includes:

• Flexible working opportunities from day one
• Enhanced maternity, adoption and paternity pay for eligible colleagues
• Up to 52 weeks of maternity and adoption leave
• Adoption and surrogacy support
• Shared parental leave
• Fertility treatment leave
• Carer's leave and support for colleagues with caring responsibilities
• Emergency time off for unexpected dependant care situations
• Parental leave to help balance work and family commitments
• Compassionate leave to enable you to be there with loved ones during the most difficult times
• A 24/7 employee assistance programme, giving you access to independent advice, support and medical services such as free virtual GP appointments and free virtual physiotherapy – including for your spouse and dependents
• Access to a wide range of discounts and other benefits to support your financial wellbeing

We're committed to helping colleagues thrive and grow, while managing the responsibilities that matter most outside of work.