Customer Service Coordinator

Crest Nicholson plc; Brentwood; On-site; GBP 25,000 - 35,000; Full time

Job summary

Crest Nicholson is seeking a Customer Service Coordinator in Brentwood. This role focuses on guiding customers through their home purchase, resolving issues, and ensuring a smooth experience. Ideal candidates will have strong customer service skills and organizational abilities.

Benefits

25 days annual leave

Private Medical Insurance

Life Assurance

Cycle to work scheme

Qualifications

• Experience in a customer-focused environment.
• Ability to handle difficult conversations.

Responsibilities

• Guide customers through their new home purchase.
• Coordinate with contractors to resolve issues.

Skills

Customer Service

Organizational Skills

Job description

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Full Job Description

Crest Nicholson has been building new homes for 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities.

Crest Nicholson's Eastern division is looking for a Customer Service Coordinator to join the growing team at our office in Brentwood.

Customer service is central to our operation, and we report regularly on our customer satisfaction ratings across the build stage. In this role, you will guide and support our customers through their new home purchase, assist them with any initial snagging issues or areas in need of remedial work. You may also communicate with other members of the public affected by our construction sites, resolving their queries and reporting important information to the site teams.

You will coordinate with our contractors and technicians to complete works quickly and with minimal disruption to our customers. You will oversee the customer journey, following up to ensure issues are resolved satisfactorily.

This role is well suited to someone positive and outgoing, with a strong sense of customer service. You will work with clients during what may be their biggest purchase, and we aim to make this process as smooth and positive as possible. We are a quality housebuilder focused on delivering a high-quality product and purchasing experience.

You should have good organisational skills, often managing several cases simultaneously and following up appropriately. Key to the role is the ability to handle difficult conversations, manage expectations, and exceed customer expectations. You will have support from senior customer service teams, with an escalation chain for more serious faults or defects.

If you have previous experience in a customer-focused environment, this could be an interesting role for you, where you will be a valued team member in a well-respected company.

The Company

Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities.

We create great places for our customers to live, choosing desirable locations for our developments and taking a holistic approach to the design of our homes and surroundings. Attractive placemaking helps us deliver appealing, well-connected communities where people and nature can thrive.

Benefits

As an employer of choice, we offer an extensive range of benefits, including:

• 25 days annual leave
• Private Medical Insurance with family cover or Healthcare Cash Plan
• Life Assurance
• Cycle to work scheme

We are an inclusive employer; the company will consider flexible working requests for all roles.

We aim to be an ethical and progressive employer, fostering a culture of openness, creativity, and continuous professional development. We reward effectiveness and loyalty and are an equal opportunities employer. If you apply to work at Crest Nicholson, we will ask for personal information to process your application. For details on what information we need and why, please see our recruitment privacy notice on the Crest Nicholson website under 'Recruitment Privacy Policy'.