Supplier Support Coordinator

GXO Logistics, Inc.; Broxtowe; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

Benefits platform

Retail discounts

25 days annual leave

Job summary

GXO Logistics, Inc. in Nottingham is seeking a Supplier Support Coordinator to be a key contact for customers, suppliers, drivers and internal teams. You will help deliver an exceptional customer experience while ensuring operational processes run smoothly.

This full-time, permanent role offers 37.5 hours per week, Monday to Friday with flexibility for business needs, and a salary up to £26,100 per annum plus a benefits package.

Qualifications

• Previous experience in a customer service, logistics, transport or operational support environment.
• Excellent communication skills with customers, suppliers and colleagues.
• A proactive and customer-focused approach with strong problem-solving skills.
• Strong organisational skills and ability to manage multiple priorities under pressure.
• Good IT skills, including Microsoft Office; transport systems experience is advantageous.

Responsibilities

• Act as a key point of contact for customers, suppliers and operational teams, delivering a responsive and professional service.
• Build and maintain strong relationships with external suppliers, supporting performance and continuous improvement.
• Manage customer and supplier enquiries, investigating and resolving issues with timely updates to stakeholders.
• Communicate with drivers, customer sites and internal departments regarding delivery schedules, delays and service-related queries.
• Monitor service performance and maintain accurate records and transport administration to support operational excellence.

Skills

Customer service

Logistics coordination

Stakeholder management

Communication skills

Problem solving

Organisational skills

Microsoft Office

Job description

Here at GXO, we're looking for a Supplier Support Coordinator to join our team in Nottingham, supporting our transport solution EyeQ across our network. In this role, you'll act as a key point of contact for customers, suppliers, drivers and internal teams, helping to deliver an exceptional customer experience while ensuring operational processes run smoothly. This is a full time, permanent position, working Monday to Friday (with flexibility for business needs). Contracted hours of 37.5 hours per week, and we can offer flexibility between 07:30 till 17:00.,

• Act as a key point of contact for customers, suppliers and operational teams, delivering a responsive and professional service
• Build and maintain strong relationships with external suppliers, supporting service performance and continuous improvement
• Manage customer and supplier enquiries, investigating and resolving issues while providing timely updates to stakeholders
• Communicate with drivers, customer sites and internal departments regarding delivery schedules, delays and service-related queries
• Monitor service performance and maintain accurate records, system updates and transport administration to support operational excellence Do you enjoy delivering excellent customer service and building strong relationships with customers and suppliers? Are you someone who thrives in a fast-paced environment, resolving queries, coordinating with multiple stakeholders and ensuring a seamless service experience? If so, we'd love to hear from you., Previous experience in a customer service, logistics, transport or operational support environment
• Excellent communication skills with the ability to build strong relationships with customers, suppliers and colleagues
• A proactive and customer-focused approach with strong problem-solving skills
• Strong organisational skills, with the ability to manage multiple priorities and work accurately under pressure
• Good IT skills, including Microsoft Office applications, with experience of transport systems being advantageous

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

We're looking to offer a salary of up to £26,100 per annum and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, life assurance and access to our benefits platform, including retail discounts!