Transport Coordinator

GXO Logistics, Inc.; Geddington; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

25 days holiday

Workplace pension

Hapi App discounts

Job summary

GXO at Sainsbury's in Kettering is seeking a Transport Coordinator to support daily delivery operations, coordinating schedules with drivers and depot teams while delivering excellent customer service. You will monitor delivery performance, resolve issues, and maintain records in a fast-paced environment.

The role offers progression opportunities and benefits including pension and staff discounts. Join a dynamic team where accuracy, communication and teamwork drive smooth, reliable transport

Qualifications

• Previous experience in transport / warehouse administration or customer service environments.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with drivers, customers and colleagues.
• Excellent attention to detail and accuracy.
• Ability to work in a fast-paced environment, manage multiple priorities and remain calm under pressure.

Responsibilities

• Coordinate daily delivery schedules and communicate updates with drivers, depot teams and customers.
• Provide excellent customer service by handling delivery queries and supporting a positive customer journey.
• Monitor transport and delivery performance, including on-time deliveries and KPI reporting.
• Investigate delivery issues and support corrective actions to reduce service failures.

Skills

Customer service

Communication

Attention to detail

Multitasking

Teamwork

Problem solving

Tools

MS Office

Transport systems

Job description

Looking for your next challenge in a fast-paced transport environment? Join GXO at Sainsbury's in Kettering, as a Transport Coordinator and become a key part of a busy delivery operation where customer service, accuracy, and teamwork are at the heart of everything we do. In this role you will support the day-to-day transport operation where no two days are the same.

Pay, benefits and more:

• An annual salary of £32.339.84
• 25 days holiday pay, plus 8 bank holidays
• Workplace pension
• Access to our Hapi App platform, offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!
• Opportunities for career development and progression, as well as training enrichment and multiskilling, in a dynamic working environment

What you'll do on a typical day:

• Coordinate daily delivery schedules and communicate updates with drivers, depot teams and customers
• Provide excellent customer service by handling delivery queries, resolving issues, and supporting a positive customer journey
• Monitor transport and delivery performance, including on-time deliveries, failed drops and KPI reporting
• Investigate delivery issues, identify process improvements, and support corrective actions to reduce service failures
• Maintain accurate administrative records, compliance documentation, report, and transport- related system updates
• Adhere to all Health & Safety and company procedures at all times

What you need to succeed at GXO:

• Previous experience in transport / warehouse administration or customer service environments
• Strong communication and interpersonal skills, with the ability to build positive relationships with drivers, customers, and colleagues
• Excellent attention to detail and accuracy
• Ability to work in a fast-paced environment, manage multiple priorities, and remain calm under pressure
• Proactive and solutions-focused approach with problem -solving skills
• Confident using Microsoft Office and transport/ logistics systems to manage data and reporting

We engineer faster, smarter, leaner supply chains

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

Review GXO's candidate privacy statement here.