Supplier Support Coordinator

GXO Logistics; East Midlands; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Company pension

Life assurance

Discount platform

Job summary

GXO Logistics in Nottingham is seeking a Supplier Support Coordinator to join our transport solution EyeQ network. You will act as a key point of contact for customers, suppliers and drivers, delivering a proactive and professional service while ensuring operational processes run smoothly.

The role is full-time, permanent, 37.5 hours per week, Monday to Friday, with start times between 07:30 and 17:00. A salary of up to £26,100 per annum plus 25 days holiday and a company pension.

Qualifications

• Experience in customer service, logistics, transport or operational support.
• Excellent communication and relationship-building skills.
• Strong organisational skills with ability to multitask under pressure.

Responsibilities

• Be the main contact for customers, suppliers and operations.
• Build and maintain relationships with external suppliers.
• Investigate and resolve customer and supplier enquiries with timely updates.
• Coordinate deliveries with drivers, sites and internal teams.
• Monitor service performance and maintain records and admin tasks.

Skills

Customer service

Logistics

Operational support

Communication skills

Tools

Microsoft Office

Transport systems

Job description

Do you enjoy delivering excellent customer service and building strong relationships with customers and suppliers? Are you someone who thrives in a fast-paced environment, resolving queries, coordinating with multiple stakeholders and ensuring a seamless service experience? If so, we'd love to hear from you.

Here at GXO, we're looking for a Supplier Support Coordinator to join our team in Nottingham, supporting our transport solution EyeQ across our network. In this role, you'll act as a key point of contact for customers, suppliers, drivers and internal teams, helping to deliver an exceptional customer experience while ensuring operational processes run smoothly.

This is a full-time, permanent position working Monday to Friday (37.5 hours per week) with flexibility between 07:30 and 17:00 to support business needs.

Pay, benefits and more:

We're looking to offer a salary of up to £26,100 per annum and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, life assurance and access to our benefits platform, including retail discounts!

What you'll do on a typical day:

• Act as a key point of contact for customers, suppliers and operational teams, delivering a responsive and professional service
• Build and maintain strong relationships with external suppliers, supporting service performance and continuous improvement
• Manage customer and supplier enquiries, investigating and resolving issues while providing timely updates to stakeholders
• Communicate with drivers, customer sites and internal departments regarding delivery schedules, delays and service-related queries
• Monitor service performance and maintain accurate records, system updates and transport administration to support operational excellence

What you need to succeed at GXO:

• Previous experience in a customer service, logistics, transport or operational support environment
• Excellent communication skills with the ability to build strong relationships with customers, suppliers and colleagues
• A proactive and customer-focused approach with strong problem-solving skills
• Strong organisational skills, with the ability to manage multiple priorities and work accurately under pressure
• Good IT skills, including Microsoft Office applications, with experience of transport systems being advantageous

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement