Supplier Relationship Manager

Manchester Arndale; Aldermaston; On-site; GBP 55,000 - 90,000; Full time

Benefits offered by this job

Award-Winning Employer

Retail Perks (Hapi discounts)

Flexible Pay

Job summary

OCS UK & Ireland is seeking a Supplier Relationship Manager to lead procurement strategy, act as primary liaison with suppliers and subcontractors, and drive cost savings through effective negotiation and performance management.

You will manage supplier performance, develop benchmarks, and coordinate cross-functional teams to deliver value and mitigate procurement risks across hard services facilities management.

Qualifications

• Experience in supplier relationship management within a hard services FM environment.
• Strong negotiation and contract management skills.
• Excellent communication and interpersonal skills.
• Ability to develop and implement performance metrics.
• Experience in risk management and continuous improvement initiatives.
• Strong organizational and problem-solving skills.
• Ability to work effectively in a cross-functional team environment.

Responsibilities

• Strategy: Develop the procurement account strategy in partnership with the account team and lead delivery as primary liaison for suppliers and subcontractors.
• Main Point of Contact: Act as the primary liaison for suppliers and subcontractors, ensuring clear communication.
• Increase Supplier Pool: Identify, select, develop and manage new supply chain to support future business through evaluation, performance measurement, and benchmarking.
• Relationship Management: Foster and maintain strong relationships between OCS and its suppliers, ensuring mutual understanding and collaboration.
• Value for Money: Negotiate and deliver cost savings with monthly reporting to the client.
• Tendering: Support risk-based tendering, commercial analysis of tenders, and ensure KPIs/SLAs are negotiated and scoped with supply chain.
• KPI and SLA Management: Oversee KPIs and SLAs to meet budgets and expectations.
• Contract Negotiation: Support negotiation of supplier contracts for advantageous terms while ensuring policy compliance.
• Performance Evaluation: Develop metrics to assess supplier quality, delivery, and service levels.
• Risk Mitigation: Identify and mitigate risks related to supplier reliability and product quality.
• Continuous Improvement: Drive improvement initiatives with suppliers focusing on cost reduction and process enhancements.
• Conflict Resolution: Resolve disputes with suppliers to minimize operational impact.
• Cross-Functional Collaboration: Lead cross-functional meetings to review supplier performance and plan future strategies.

Skills

Negotiation

Contract management

Communication skills

Performance metrics

Risk management

Continuous improvement

Cross-functional teamwork

Job description

About The Role

Working hours:Monday - Friday 7:45 - 16:30, 9 day fortnight (every 2nd Friday off)

The Supplier Relationship Manager willbe responsible forem a ...Travel will be required for this role

Key Responsibilities

• Strategy: Develop the procurement account strategy in partnership with the account team and take ownership to lead the delivery as the primary liaison for suppliers and subcontractors, ensuring clear and effective communication.
• Main Point of Contact: Act as the primary liaison for suppliers and subcontractors, ensuring clear and effective communication.
• Increase Supplier Pool: Identify, select, develop and manage new supply chain to support future business through a rigorous evaluation process, ongoing performance measurement, contract review and benchmarking
• Relationship Management: Foster and maintain strong relationships between OCS and its suppliers, ensuring mutual understanding and collaboration.
• Value for Money: Negotiate and deliver cost savings through negotiation. Evidence value for money that can be demonstrated to our client, monitored and reported monthly.
• Tendering:Support risk-based approach to supplier tendering, selection and award, building in commercial analysis of tenders / negotiations to ensure caveats / assumptions are well managed; the correct financial model is used, and any KPIS / SLAs / Programme risk is negotiated and back-to-back with supply chain, ensuring the correct stakeholders have been engaged and scope and asset information has been validated
• KPI and SLA Management: Oversee and manage Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure they are met in line with company budgets and expectations.
• Contract Negotiation: Support Negotiation of contracts with suppliers to secure advantageous terms and pricing while ensuring compliance with company policies and objectives.
• Performance Evaluation: Develop and implement supplier performance evaluation metrics to assess and improve supplier quality, delivery, and service levels.
• Risk Mitigation: Identify and mitigate risks associated with supplier reliability and product quality, implementing contingency plans as necessary.
• Continuous Improvement: Drive continuous improvement initiatives with suppliers, focusing on process enhancements and cost reduction strategies.
• Conflict Resolution: Resolve disputes and manage conflicts with suppliers in a timely and effective manner to minimize impact on business operations.
• Cross-Functional Collaboration: Organize and lead cross-functional team meetings to review supplier performance, discuss challenges, and plan future procurement strategies.

Qualifications

• Experience in supplier relationship management within a hard services FM environment.
• Strong negotiation and contract management skills.
• Excellent communication and interpersonal skills.
• Ability to develop and implement performance metrics.
• Experience in risk management and continuous improvement initiatives.
• Strong organizational and problem-solving skills.
• Ability to work effectively in a cross-functional team environment.

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.