Head of Technical Assurance

OCS; Aldermaston; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Award-Winning employer

Digital learning

Retail perks via Hapi app

Professional growth opportunities

Flexible pay

Job summary

OCS UK & Ireland is seeking a safety, quality, technical and risk intelligence professional to support the Strategic Account Director and advise management teams, employees, volunteers and supply chain partners across the account.

You will lead the account assurance framework to ensure compliance with regulatory requirements, track KPI/SLA performance and manage CAPAs within an auditable work control system.

Qualifications

• Responsible for providing safety, quality, technical and risk intelligence professional support to the Strategic Account Director and advising all management teams, employees, volunteers and supply chain partners.
• Plan and deliver the account assurance framework ensuring systems, processes and procedures meet regulatory compliance.
• Measure and report compliance against KPI, SLA and CAPA plans with auditable controls.
• Oversee risk assessment and learning methodologies aligned to OCS requirements across the account.

Responsibilities

• Provide safety, quality, technical and risk intelligence support to the Strategic Account Director and management teams.
• Lead the planning and delivery of the account assurance framework to satisfy regulatory requirements.
• Measure and report compliance, KPIs and SLAs, and manage CAPAs.
• Ensure risk assessment methodologies are embedded across the account.
• Demonstrate full compliance to Safe Systems of Work (SSoW).
• Maintain auditable work control systems for OCS employees and partners.
• Contribute to and chair safety and technical management meetings including CoP.
• Support CMS delivery with HoSO and SAE across the account.
• Collaborate with SLT/SMT to drive long-term improvement in safety, technical and QA.

Job description

• Responsible for providing safety, quality, technical and risk intelligence professional support to the Strategic Account Director whilst supporting and advising all management teams, employees, volunteers and supply chain partners.
• Full responsibility for the planning and delivery of the account assurance framework (three-tiered approach) demonstrating compliance with regulatory requirements, ensuring systems, processes and procedures are in place to meet all legal, statutory and regulatory compliance.
• Measure and report compliance, deliver against agreed KPI, SLA and reporting metrics, ensuring management plans are in place for all CAPAs.
• Ensure appropriate risk assessment and learning methodologies and systems are effectively dispersed across the account and aligned to OCS requirements.
• Demonstration of full compliance to all Safe Systems of Work (SSoW).
• Maintenance of a comprehensive, effective and fully auditable work control management system for OCS employees, OCS Supply Chain Partners and, where appropriate contract employees and contractors. Aligned work control processes to relevant regulatory requirements.
• Oversee, contribute and manage inputs to Operational Meeting Matrix requirements at a variety of levels, up to Executive.
• Oversee the gap analysis and management of the account Risk Register for safety and technical risks (including reporting of and transfer to the account where appropriate).
• Contribute, support and Chair, when requested by the Account Director or TSAD, account and OCS led safety and technical management meetings, including account level Safety Culture Groups and the Central monthly Community of Practice (CoP).
• Working with HoSO and SAE, support the delivery of OCS’s Safety, Technical and Quality Assurance Competence Management System (CMS) on the account.
• Work collaboratively with members of the account Senior Leadership Team (SLT), Senior Management Team (SMT) and stakeholders to form sustainable relationships designed to establish a cohesive long-term improvement program for safety, technical and quality assurance.

About The Role:

• Responsible for providing safety, quality, technical and risk intelligence professional support to the Strategic Account Director whilst supporting and advising all management teams, employees, volunteers and supply chain partners.
• Full responsibility for the planning and delivery of the account assurance framework (three-tiered approach) demonstrating compliance with regulatory requirements, ensuring systems, processes and procedures are in place to meet all legal, statutory and regulatory compliance.
• Measure and report compliance, deliver against agreed KPI, SLA and reporting metrics, ensuring management plans are in place for all CAPAs.
• Ensure appropriate risk assessment and learning methodologies and systems are effectively dispersed across the account and aligned to OCS requirements.
• Demonstration of full compliance to all Safe Systems of Work (SSoW).
• Maintenance of a comprehensive, effective and fully auditable work control management system for OCS employees, OCS Supply Chain Partners and, where appropriate contract employees and contractors. Aligned work control processes to relevant regulatory requirements.
• Oversee, contribute and manage inputs to Operational Meeting Matrix requirements at a variety of levels, up to Executive.
• Oversee the gap analysis and management of the account Risk Register for safety and technical risks (including reporting of and transfer to the account where appropriate).
• Contribute, support and Chair, when requested by the Account Director or TSAD, account and OCS led safety and technical management meetings, including account level Safety Culture Groups and the Central monthly Community of Practice (CoP).
• Working with HoSO and SAE, support the delivery of OCS’s Safety, Technical and Quality Assurance Competence Management System (CMS) on the account.
• Work collaboratively with members of the account Senior Leadership Team (SLT), Senior Management Team (SMT) and stakeholders to form sustainable relationships designed to establish a cohesive long-term improvement program for safety, technical and quality assurance.

About The Role:

About The Company:

About the Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn.We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.